Senior Technical Author — Hybrid IT Ops Documentation Lead

InfoSec People Ltd; Newport; Hybrid; GBP 54,000 - 62,000; Full time

Benefits offered by this job

Bonus

Hybrid working

Flexible working arrangements

Annual salary reviews

25 days holiday + bank holidays

Pension up to 15%

Life assurance at 14x salary

Private healthcare options

Parental leave enhancement

Wellbeing programme

Retail discounts

Training and professional development

Job summary

InfoSec People Ltd in Newport is seeking a Senior Technical Author to own documentation standards across a complex IT environment, spanning cloud, data centres, end-user computing and operational services.

You'll work with architects, engineers and cybersecurity professionals to produce clear, accessible documentation that supports operational excellence and continuous improvement within a critical infrastructure context.

Qualifications

• Proven experience as a Technical Author, Technical Writer or Documentation Specialist.
• Experience documenting enterprise IT systems and services.
• Ability to translate technical concepts into user-friendly content.
• Strong stakeholder engagement skills.
• Experience with Microsoft 365 and SharePoint Online.
• Knowledge of Git, GitHub and Azure DevOps.
• Knowledge of Confluence and Markdown.
• Degree in IT, Computer Science or a related discipline.

Responsibilities

• Producing high-quality technical and operational documentation.
• Creating user guides, process documentation and technical specifications.
• Establishing documentation standards, templates and style guides.
• Managing document lifecycle and version control processes.
• Collaborating with technical SMEs across infrastructure, cloud and security teams.
• Improving documentation quality through stakeholder feedback and operational insight.
• Supporting continuous improvement across IT operations.

Skills

Technical Writing

Documentation

Stakeholder engagement

Education

Degree in IT/Computer Science

Tools

Microsoft 365

SharePoint Online

Git

GitHub

Azure DevOps

Confluence

Markdown

Job description

InfoSec People Ltd in Newport is seeking a Senior Technical Author to own documentation standards across a complex IT environment, spanning cloud, data centres, end-user computing and operational services.

You'll work with architects, engineers and cybersecurity professionals to produce clear, accessible documentation that supports operational excellence and continuous improvement within a critical infrastructure context.