Senior Technical Account Manager, Utilities & Telco

Octopus Energy; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company in London is seeking a Technical Account Manager to support utility clients throughout their technology transformations. This role requires a strong technical background with 10+ years in a similar position, focusing on customer relationship management and solution implementation. The ideal candidate will be customer-centric and adept at problem-solving while navigating the technical landscape. Competitive benefits and a supportive work environment are offered.

Qualifications

• 10+ years in a customer-facing technical role.
• Experience managing technical implementations in SaaS or cloud.
• Strong background in Telco and BSS systems.

Responsibilities

• Lead technical relationships with utility clients.
• Monitor adoption and performance of solutions.
• First point of escalation for technical issues.

Skills

Customer Relationship Management

Technical Problem-solving

Analytical Mindset

Tools

Python

Django

Cloud Computing

Job description

A leading technology company in London is seeking a Technical Account Manager to support utility clients throughout their technology transformations. This role requires a strong technical background with 10+ years in a similar position, focusing on customer relationship management and solution implementation. The ideal candidate will be customer-centric and adept at problem-solving while navigating the technical landscape. Competitive benefits and a supportive work environment are offered.