Senior Technical Account Manager - Enterprise Success & Renewal

Vercel Inc.; Greater London; Presencial; GBP 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Healthcare package

Professional growth & events

Flexible time off

WFH budget

Descripción de la vacante

Vercel is seeking a Senior Technical Account Manager to own post-sales technical relationships for a portfolio of large enterprise customers. You will drive annual TAM renewals, coordinate weekly check-ins, and lead post-mortems for incidents, ensuring remediation and architectural alignment with product and engineering.

You will scope FDE work, audits for professional services, and translate customer needs into a clear technical roadmap while managing escalations and executive readouts.

Formación

• 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company.
• Owned customer relationships at the $1M+ annual contract value tier, including QBRs, roadmap workshops, and renewals.
• Architected, debugged, and optimized production systems on Next.js and Vercel, including App Router, ISR and caching, Fluid Compute, and the AI SDK.

Responsabilidades

• Own the post-sales technical relationship and the annual TAM renewal for a portfolio of enterprise accounts.
• Lead incident follow-through and post-mortems for escalations within 4 business hours.
• Deliver proactive architectural reviews, risk mapping, cost and usage optimization, and pre-launch readiness assessments.
• Scope hands-on engineering work for Forward Deployed Engineers and audits for Professional Services, tracking outcomes in the technical roadmap.

Conocimientos

5+ years in customer-facing technicals

ACV > $1M ownership

Architected / debugged production

Incident management

Cross-functional coordination

Herramientas

Next.js

Vercel platform

AI SDK

Descripción del empleo

Vercel is seeking a Senior Technical Account Manager to own post-sales technical relationships for a portfolio of large enterprise customers. You will drive annual TAM renewals, coordinate weekly check-ins, and lead post-mortems for incidents, ensuring remediation and architectural alignment with product and engineering.

You will scope FDE work, audits for professional services, and translate customer needs into a clear technical roadmap while managing escalations and executive readouts.