Senior Tech Support Engineer - AI-Driven CPM & Tax

insightsoftware UK Ltd; United Kingdom; Remote; GBP 52,000 - 65,000; Full time

Job summary

insightsoftware UK Ltd is seeking a Senior Support Engineer to deliver advanced technical and application support for Longview Software to internal and external customers in the United Kingdom. You will respond to inquiries, determine and implement actions, and maintain high customer satisfaction while representing the Customer Support Department.

Key responsibilities include analyzing data flow in CPM/Tax Provision, troubleshooting issues, and coordinating with engineering.

Qualifications

• Experience in a customer service role within a corporate environment.
• Experience in corporate accounting and/or tax for large corporate entities.
• Excellent verbal and written communication skills; ability to proofread and edit documents.
• Strong attention to detail while managing multiple tasks with high accuracy.
• Good problem analysis, problem solving and decision-making under pressure.
• Experience of using AI tools to support workflows.

Responsibilities

• Provide technical solutions and guidance throughout the support cycle for external and internal teams and customers.
• Analyze and explain data and process flow within CPM and Tax Provision software.
• Troubleshoot and resolve data and basic technical related issues.
• Devise client workarounds/temporary solutions as necessary.
• Provide information to customers regarding product operation, maintenance and repair by answering questions.
• Lead conference calls with customers to understand issues and business cases.
• Use AI tools to streamline workflows and assist customers.
• Transfer Longview knowledge to the customer as required.
• Provide structured information and logs from troubleshooting to engineering teams.
• Assist in identifying and defining new product opportunities and enhancements.
• Rotational on-call for after-hours critical issues.

Skills

Customer service experience

Corporate accounting knowledge

Excellent verbal and written通信

Attention to detail

Problem solving under pressure

Experience using AI tools

Job description

insightsoftware UK Ltd is seeking a Senior Support Engineer to deliver advanced technical and application support for Longview Software to internal and external customers in the United Kingdom. You will respond to inquiries, determine and implement actions, and maintain high customer satisfaction while representing the Customer Support Department.

Key responsibilities include analyzing data flow in CPM/Tax Provision, troubleshooting issues, and coordinating with engineering.