Senior Tech Support Engineer — AI-Driven CPM & Data

Insightsoftware

United Kingdom

Remote

GBP 52,000 - 65,000

Full time

2 days ago

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Job summary

Insightsoftware in the United Kingdom is seeking a Senior Support Engineer for Longview Software to provide advanced technical and application support to customers across multiple business lines. You will respond to inquiries, analyze data flows, troubleshoot issues, and maintain world-class service standards.

You will lead calls with customers, document troubleshooting steps, and collaborate with engineering.

Qualifications

Experience in customer service role.
Experience in corporate accounting and/or tax areas for large corporate entities.
Excellent verbal and written communication skills.
Ability to follow department policies and collaborate with cross-functional teams.
Experience using AI tools to streamline workflows.

Responsibilities

Provide advanced technical and application support to end users for Longview Software.
Respond to inquiries and determine actions to resolve issues across multiple lines of business.
Lead conference calls with customers to understand issues and business cases.
Troubleshoot data and basic technical issues in CPM and Tax Provision software.
Use AI tools to streamline workflows and assist customers.
Transfer knowledge to customers and engineering teams.
Assist in identifying new product opportunities and enhancements.
Rotational on-call for afterhours critical issues.