Senior Tech Support Engineer — Remote, IT Monitoring

Park Place Technologies Limited; United Kingdom; Hybrid; GBP 55,000 - 80,000; Full time

Job summary

Park Place Technologies Limited is seeking a Senior Technical Support Engineer to ensure maximum value from its software products by delivering high-quality technical support. You will provide advanced services, run customer workshops, and collaborate with Sales and Solution Architects to resolve complex issues.

You will mentor peers, configure systems, troubleshoot software problems, and help customers integrate Entuity software with authentication and dashboards, while maintaining awareness of

Qualifications

• Bachelor’s degree required in a Computer Networking or Software related discipline.
• A minimum of 5-7 years’ experience of MS Windows, Red Hat Linux and VMware.
• 3-5 years’ Technical Support Engineer experience.
• Knowledge of network technologies and device types (routers, switches, load balancers, etc.).
• Advanced understanding of IT technologies relevant to the operation of Entuity products and services.
• Exceptional interpersonal, verbal and written communication skills.
• Proven ability to work in a professional manner to resolve customers’ technical issues.

Responsibilities

• Provide advanced support services including software deployments, specialized configurations, and other services as agreed with the customer.
• Run customer workshop sessions.
• Work closely with Sales Account Managers and Solution Architects.
• Mentor and guide others in resolving complex software operational issues.
• Advise customers how to configure and use Park Place Technologies’ software products to satisfy their operational needs.
• Trouble-shoot and identify the cause of customer software product problems.

Skills

Interpersonal communication

Verbal communication

Written communication

Education

Bachelor’s degree in Computer Networking or Software related discipline

Tools

MS Windows

Red Hat Linux

VMware

CCNA

Groovy scripting

Stormworks ST language

Entuity software

Job description

Park Place Technologies Limited is seeking a Senior Technical Support Engineer to ensure maximum value from its software products by delivering high-quality technical support. You will provide advanced services, run customer workshops, and collaborate with Sales and Solution Architects to resolve complex issues.

You will mentor peers, configure systems, troubleshoot software problems, and help customers integrate Entuity software with authentication and dashboards, while maintaining awareness of