Application Support Technician

University Hospitals Sussex Nhs Foundation Trust; Worthing; On-site; GBP 26,000 - 38,000; Full time

Job summary

University Hospitals Sussex NHS Foundation Trust is seeking an IT systems administrator to provide effective configuration, error identification and correction, and user support across multiple clinical and administrative systems. You will liaise with staff at all levels to ensure standards are followed and will support, maintain and cover the Trust’s Smartcard service.

You will gain exposure to Careflow, Bluespier, Evolve, Patientrack, and other NHS systems, with potential expansion to Miya

Qualifications

• Educated to Diploma/High National Certificate (HNC) or equivalent qualifications or experience.
• Experience of using patient or customer focussed IT based Information Systems

Responsibilities

• Responsible for the administration and integrity checks of all the above systems operational within the Trust.
• Provide technical support for all the above systems to all users ensuring incidents or tasks are completed promptly and to a high standard.
• Participate in testing, configuration, training and support of all new releases of the above software.
• Add and modify the configuration of any of the above systems for the benefit of the Trust.
• Proactively deliver and support the management and distribution of all Smartcards to staff for the Trust, following NHS Digital guidelines.
• Provide 1st and 2nd line support for all the above systems within the local Health Community (UHSx, Sussex Community Trust, SPfT, GP Surgeries, Hospices).
• Identify and escalate unresolved issues to the Supplier promptly with all relevant information.
• Assist other team members in resolving problems and queries to ease workload pressures.
• Organise own workload daily, ensuring priority work is progressed or escalated quickly and efficiently.
• Work closely with IT Technical Support, GP Surgeries, System Suppliers, and Operational Teams.
• Work with System Administrators with interfaces to the systems (MIS, JAC, PACS, CRIS, Office Automation etc).
• Work with System Trainers on common issues to improve Training and user knowledge.

Skills

System support

User communication

Training users

Time management

Education

Diploma/HNC or equivalent

Tools

Careflow

Bluespier

Evolve

Patientrack

Badgernet

Affinity

ICCA

G2

MediViewer

Synertec

NHS Spine Portal

Care Identity Service (CIM)

Miya Precision EPR

Job description

Job overview

To assist in providing an effective, accurate, timely and consistent systems configuration, error identification and correction plus advice service to the UHSx and other Users (Sussex Community Trust, SPfT, Hospice). Liaising with all levels of staff to ensure appropriate system requirements and standards are followed. Support, maintain and provide cover for the Trusts Smartcard service. Issuing new or replacement Smartcards to Trust staff across sites when required.

Systems include: Careflow, Bluespier, Evolve, Patientrack, Badgernet, Affinity, ITU system (ICCA), G2, MediViewer, Synertec and NHS Spine Portal inclusive of the Care Identity Service (CIM). Soon to include Miya Precision EPR modules.

Main duties of the job

We are looking for someone who is self-motivated, methodical, has an eye for detail and can work to tight schedules. Candidates with prior knowledge of at least one of these systems will have a distinct advantage.

Working for our organisation

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Candidate Pack

Detailed job description and main responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

If you do not meet the sponsorship requirements, and you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

• Responsible for the administration and integrity checks of all the above systems operational within the Trust.
• Provide technical support for all the above systems to all users of these systems ensuring that all incidents or tasks raised for assistance or support are completed promptly and to a high standard.
• Participate in the testing, configuration, training and support of all new releases of the above software.
• Add and modify the configuration of any of the above systems for the benefit of the Trust in accordance with the requirements of the Trust.
• Proactively deliver and support the management and distribution of all Smartcards to staff for the Trust, following strict NHS Digital guidelines and processes.
• Provide 1st and 2nd line support for all the above systems within the local Health Community (UHSx, Sussex Community Trust, SPfT, GP Surgeries, Hospices).
• Identify and escalat unresolved issues to the Supplier of the above systems, promptly, ensuring all relevant information is included.
• Assist other members of the team in resolving problems and queries, depending on area of expertise, to ease workload pressures.
• Responsible for organising own workload daily, ensuring all priority work is progressed or escalated quickly and efficiently.
• Work closely with all relevant teams to ensure all work is progressed effectively. These teams include IT Technical Support, GP Surgeries, System Suppliers, and Operational Teams.
• Work closely with all systems administrators that have an interface with any of the above systems, i.e. MIS, JAC, PACS, CRIS, Office Automation etc
• Work with System Trainers on common issues to help improve Training and user knowledge.

Please see Job Description and Person Specification for full details.

Person specification

Qualifications

Essential criteria

• Educated to Diploma/High National Certificate (HNC) or equivalent qualifications or experience.

Knowledge and Experience

Essential criteria

• Experience of using patient or customer focussed IT based Information Systems

Desirable criteria

• Experience of training people to use IT Systems over the telephone and face to face.

Skills

Essential criteria

• Ability to communicate with all levels of users - needing to convey complicated information occasionally.
• Experience of training ends users on the use of applications/reporting solutions

Desirable criteria

• Ability to identify errors and omissions from complex reports. To use this information to plan corrective action and then undertake that work.

Equality, Diversity and Inclusion

Essential criteria

• Evidence of having championed diversity in previous roles (as appropriate to role)
• Evidence of having undertaken own development to improve understanding of equalities issues

Important information for applicants:

A Note on AI Use in Applications

UHSussex values authenticity and encourages applicants to ensure that all application materials accurately reflect their own skills, experience, knowledge and motivations. Candidates may use AI and digital tools to support the preparation of applications, for example to assist with spelling, grammar, structure or accessibility needs. However, applicants remain responsible for the content submitted and should ensure that it genuinely represents their own abilities and experience. Where there are reasonable concerns that an application does not authentically reflect the applicant’s own knowledge, skills, experience or suitability for the role, the Trust reserves the right to explore this further and, where authenticity cannot be satisfactorily demonstrated, to reject the application.

Bank Workers:

Bank workers are welcome to apply for any of our vacancies but please note if you are successful at interview there will be a delay in confirming a start date due to the Trust's current financial controls.

Closing Adverts Early:

In the event of exceptional interest, we may close adverts earlier than specified.

Flexible Working:

If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks:

As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa:

Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

UHSussex reserves the right to close the role early if we receive a high volume of applications