Senior System Coordination Centre Manager

Central East Integrated Care Board; Ely; Remote; GBP 58,000 - 65,000; Full time

Job summary

Central East Integrated Care Board is seeking a Senior Manager for the System Coordination Centre (SCC). The role focuses on turning a complex operational picture into coordinated actions to support safe patient care across Trusts in the Central East area.

You will interpret information, manage today’s pressures and anticipate tomorrow’s challenges using data, forecasting and collaboration with partners. The role is home-based with occasional travel to NHS sites across the region.

Qualifications

• Strong operational judgement with excellent relationship skills.
• Ability to interpret data on capacity and patient flow and influence actions.
• Experience in coordinating multiple Trusts and services across a health system.

Responsibilities

• Build the real-time operational picture of capacity, demand and patient flow.
• Lead operational calls to convert discussions into coordinated actions across trusts.

Job description

Main area System Coordination Centre Grade NHS AfC: Band 8a Contract Permanent Hours

• Full time
• Home or remote working
• Compressed hours

37.5 hours per week (Rota pattern is 4 10 h (with breaks) shifts a week Monday-Sunday) Job ref 644-CE105

Employer Central East Integrated Care Board Employer type NHS Site Gemini House Town Ely Salary £57,528 - £64,750 per annum (pro rata if applicable) Salary period Yearly Closing 01/11/2026 23:59 Interview date 06/11/2026

NHS AfC: Band 8a

We are Central East ICB, the new organisationentrusted with serving more than 3.5 million people across Bedfordshire, Luton, Milton Keynes, Cambridgeshire and Peterborough and Hertfordshire.

We are responsible for making sure that the NHS can continue to support our community – now, and in the future. Everything we do will be guided by our core purpose: to do what best serves the population of this area.

We promise to focus on what makes the biggest difference to people’s lives – acting earlier to help prevent illness and detect disease and making it easier for our community to get the health care they need, closer to home, whenever that’s possible.

If you need support with the application process, please contact our People Team at [e-mail].

Read about our priorities in our strategy document, Our Way .

Job overview

Can you bring calm, clarity and connection when health services are under pressure?

As a Senior Manager in Central East’s System Coordination Centre (SCC), you will help turn a complex, changing operational picture into coordinated action that supports safe patient care.

Working with Trusts across Central East, you will bring partners together to understand pressures, tackle barriers to patient flow and agree practical responses. From ambulance handover delays to hospital capacity and discharge challenges, your work will connect individual services with the wider system response.

We are looking for someone who combines sound operational judgement with excellent relationship skills. You will be able to interpret information, ask the right questions and influence action while remaining calm and solution-focused.

Alongside managing today’s pressures, you will help us anticipate tomorrow’s challenges using data, learning and forecasting to strengthen preparedness and improve how the SCC works.

This role is home-based with occasional travel to ICB offices and hospitals across the Central East area. Two posts are available with different shift patterns, working across the 8am - 6pm seven day a week service operating times.

Main duties of the job

You will combine daily operational leadership with work to improve system resilience:

Build the operational picture: bring together real-time information on capacity, demand and patient flow, identifying risks and where coordinated support is needed.

Turn discussion into action: lead operational calls