Senior Support Worker – Lead & Mentor Care Team

Blue Ribbon; Burnley; On-site; GBP 27,000 - 29,000; Full time

Job summary

Blue Ribbon in Burnley is seeking a Senior Support Worker to lead and mentor a team while delivering high-quality care for individuals with autism and learning disabilities. You will follow care plans, coordinate community access, and maintain accurate records to support independence.

The role emphasizes leadership, on-call flexibility, safeguarding, and ongoing staff development to ensure top-quality services and compliance.

Qualifications

• Experience leading a team in a care environment.
• Background in health and social care, with a strong understanding of best practices.
• Ability to problem-solve and use initiative in a fast-paced environment.
• Experience in conflict resolution and de-escalation techniques.
• Proven ability to follow and maintain company policies and procedures.
• Flexibility to meet the needs of the service, including participation in an on-call rota.
• Health and Social Care qualification is preferred.
• Valid driving licence is preferred.
• Previous experience as a Senior Support Worker is a plus.
• Experience working with external care professionals.
• Experience in complex and challenging environments.

Responsibilities

• Provide high-quality support to people we support, ensuring personal needs, daily living and social activities are met.
• Follow person-centred care plans, with ongoing review and updates in collaboration with management.
• Administer and accurately record medication in line with procedures.
• Ensure service users access the community, attend medical appointments and develop independence.
• Maintain a safe and clean environment, ensuring high standards of hygiene and personal care.
• Complete daily records, incident reports and other key documentation.
• Support individuals in managing personal finances and maintaining relationships with family and professionals.
• Follow company safeguarding policies, escalating concerns appropriately.
• Mentor and guide support Workers, ensuring they have the tools and confidence to provide high-quality care.
• Oversee daily documentation to ensure accuracy and compliance.
• Contribute to supervisions and performance reviews of Support Workers.
• Organise and lead shifts, ensuring responsibilities are clearly allocated and completed.
• Identify performance issues within the team and escalating where necessary.
• Take responsibility for daily audits to ensure the service meets regulatory and company standards.
• Ensure policy and procedures are followed at all times, acting as the first point of contact for guidance and escalation.
• Assist with new colleague inductions, including agency staff.
• Participate in the Senior on-call rota, providing additional leadership support when needed.

Skills

Experience leading a team

Health and social care background

Problem solving

Conflict resolution

Policy adherence

Flexibility

On-call availability

Education

Health and Social Care qualification

Job description

Blue Ribbon in Burnley is seeking a Senior Support Worker to lead and mentor a team while delivering high-quality care for individuals with autism and learning disabilities. You will follow care plans, coordinate community access, and maintain accurate records to support independence.

The role emphasizes leadership, on-call flexibility, safeguarding, and ongoing staff development to ensure top-quality services and compliance.