Senior Support Worker – Lead for Complex Needs Care

Olive Recruit; Malvern; On-site; GBP 20,000 - 21,000; Full time

Job summary

Olive Recruit is seeking an experienced Support Worker and Senior Support Worker to join a team supporting individuals with complex needs and behaviours that challenge. This senior role operates within high‑acuity 3:1, 4:1 and 5:1 care packages, providing hands‑on support while guiding colleagues during difficult situations.

You will lead shifts, maintain high‑quality, person‑centred care, and promote safeguarding.

Qualifications

• Significant experience supporting individuals with complex needs and behaviours that challenge.
• Experience in 3:1, 4:1 or 5:1 care packages.
• Experience managing physical aggression and behavioural escalation.
• Strong de-escalation skills.
• Experience with PBS, risk assessments and complex care plans.
• Experience supporting or supervising other care staff.
• Understanding of safeguarding, DoLS and least restrictive practice.
• DMI (Dynamis) training is highly desirable.
• PMVA or equivalent recognised physical intervention training will be considered.
• Experience in learning disabilities/autism, acquired brain injury, mental health or complex behavioural support would be advantageous.
• Calm under pressure, confident without being confrontational, emotionally resilient and able to provide clear direction during challenging situations.
• Committed to safeguarding and participating in training and processes.
• Enhanced disclosure checks will be completed.

Responsibilities

• Provide high-quality, person-centred care and support.
• Lead and support colleagues during shifts.
• Support effective staffing within 3:1, 4:1 and 5:1 packages.
• Recognise early signs of behavioural escalation and use de-escalation strategies.
• Provide calm leadership during incidents involving aggression, violence, absconding or other significant risks.
• Follow care plans, risk assessments and PBS strategies.
• Ensure incidents and safeguarding concerns are accurately recorded and escalated.
• Support and mentor less experienced Support Workers.
• Promote dignity, independence and least restrictive practice.

Skills

De-escalation

Leadership

Staff mentoring

PBS knowledge

Safeguarding

Behaviour management

Calm under pressure

Job description

Olive Recruit is seeking an experienced Support Worker and Senior Support Worker to join a team supporting individuals with complex needs and behaviours that challenge. This senior role operates within high‑acuity 3:1, 4:1 and 5:1 care packages, providing hands‑on support while guiding colleagues during difficult situations.

You will lead shifts, maintain high‑quality, person‑centred care, and promote safeguarding.