Senior Support Worker: Lead in Complex Care

Olive Recruit; Birmingham; On-site; GBP 40,832,000 - 51,577,000; Full time

Benefits offered by this job

Paid annual leave

Pension contributions

In-house DMI training

Job summary

Olive Recruit requires a Senior Support Worker to join a team supporting individuals with complex needs and challenging behaviours in high-acuity care packages (3:1, 4:1 and 5:1). The role combines hands-on support with leadership, guiding colleagues during challenging situations.

Key requirements include significant experience with complex care, strong de-escalation skills and the ability to mentor other staff. A focus on safeguarding and PBS is essential, with DMI training being a plus.

Qualifications

• Significant experience supporting individuals with complex needs and behaviours that challenge.

Responsibilities

• Provide high-quality, person-centred care and support.
• Lead and support colleagues during shifts.
• Support effective staffing within 3:1, 4:1 and 5:1 packages.
• Recognise early signs of behavioural escalation and use effective de-escalation strategies.
• Provide calm leadership during incidents involving aggression, violence, absconding or other significant risks.
• Follow care plans, risk assessments and PBS strategies.
• Ensure incidents and safeguarding concerns are accurately recorded and escalated.
• Support and mentor less experienced Support Workers.
• Promote dignity, independence and least restrictive practice.

Skills

Complex needs care

Behaviour management

De-escalation skills

Staff leadership

PBS knowledge

Job description

Olive Recruit requires a Senior Support Worker to join a team supporting individuals with complex needs and challenging behaviours in high-acuity care packages (3:1, 4:1 and 5:1). The role combines hands-on support with leadership, guiding colleagues during challenging situations.

Key requirements include significant experience with complex care, strong de-escalation skills and the ability to mentor other staff. A focus on safeguarding and PBS is essential, with DMI training being a plus.