Senior Support Lead: Complex Care & De-escalation

Olive Recruit; Ledston; On-site; GBP 20,000 - 21,000; Full time

Benefits offered by this job

Paid annual leave

Pension contributions

In-house DMI training at no cost

Mandatory training at no cost

Ongoing training and development

Job summary

Olive Recruit is seeking an experienced Senior Support Worker to join our team supporting individuals with complex needs and behaviours that challenge. You will work in high-acuity 3:1, 4:1 and 5:1 care packages, providing hands-on support while guiding colleagues during challenging situations.

The role requires calm leadership, strong de-escalation skills, and commitment to safeguarding, PBS and least restrictive practice.

Qualifications

• Significant experience supporting individuals with complex needs and behaviours that challenge.
• Experience in 3:1, 4:1 or 5:1 care packages.
• Experience managing physical aggression and behavioural escalation.
• Strong de-escalation skills.
• Experience with PBS, risk assessments and complex care plans.
• Experience supporting or supervising other care staff.
• Understanding safeguarding, DoLS and least restrictive practice.
• DMI (Dynamis) training is highly desirable. PMVA or equivalent recognised training.

Responsibilities

• Provide high-quality, person-centred care and support.
• Lead and support colleagues during shifts.
• Support effective staffing within 3:1, 4:1 and 5:1 packages.
• Recognise early signs of behavioural escalation and use de-escalation strategies.
• Provide calm leadership during incidents involving aggression, violence, absconding or other significant risks.
• Follow care plans, risk assessments and PBS strategies.
• Ensure incidents and safeguarding concerns are accurately recorded and escalated.
• Support and mentor less experienced Support Workers.
• Promote dignity, independence and least restrictive practice.

Skills

Complex needs & challenging behaviours

Leadership during shifts

De-escalation skills

PBS strategies

Safeguarding knowledge

Job description

Olive Recruit is seeking an experienced Senior Support Worker to join our team supporting individuals with complex needs and behaviours that challenge. You will work in high-acuity 3:1, 4:1 and 5:1 care packages, providing hands-on support while guiding colleagues during challenging situations.

The role requires calm leadership, strong de-escalation skills, and commitment to safeguarding, PBS and least restrictive practice.