Senior Support Worker – Homelessness & Housing Support Lead

Bath and North East Somerset Council; Bath; On-site; GBP 32,000 - 42,000; Full time

Job summary

Bath and North East Somerset Council is seeking a Senior Support Worker to lead housing support for homeless households in Bath. You will deliver high-quality, person-centred support, manage complex cases, and promote trauma-informed approaches across the team.

You will work with health, social care, and community services to secure sustainable outcomes and independent living, while maintaining safeguarding and professional boundaries. This is an in-person role in Bath.

Qualifications

• Experience of supporting people experiencing homelessness or other complex needs.
• Strong safeguarding knowledge, risk assessment and professional boundaries.
• Experience creating and reviewing support plans to achieve positive outcomes.
• Excellent communication and negotiation skills.
• Experience working with a range of partner agencies.
• Ability to manage competing priorities and work independently.
• Experience collaborating within a team and taking lead in areas of expertise.
• Good IT, administrative and record-keeping skills.
• Understanding of housing management and challenges facing homeless households.

Responsibilities

• Provide high-quality, person-centred support to residents with complex needs.
• Lead on assessment, planning and review of support interventions.
• Coordinate multi-agency partnerships to improve outcomes.
• Manage complex cases and support colleagues to mitigate risks.
• Promote trauma-informed, strengths-based approaches.
• Offer guidance and share best practice within the team.
• Support induction and development of new team members.
• Contribute to service development and continuous improvement.
• Collaborate with residents to develop skills and resilience for independent living.
• Ensure safeguarding, risk management and wellbeing are central to service delivery.

Skills

Homelessness experience

Safeguarding

Support plan development

Communication skills

Partnership working

Prioritisation

Team leadership

Record keeping

Housing management understanding

Job description

Bath and North East Somerset Council is seeking a Senior Support Worker to lead housing support for homeless households in Bath. You will deliver high-quality, person-centred support, manage complex cases, and promote trauma-informed approaches across the team.

You will work with health, social care, and community services to secure sustainable outcomes and independent living, while maintaining safeguarding and professional boundaries. This is an in-person role in Bath.