Senior Support Officer

TN United Kingdom; Stevenage; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Senior Support Officer to join their dynamic team in Stevenage. This role offers hybrid working options and involves a variety of administrative duties, from managing databases to responding to inquiries from residents and MPs. The ideal candidate will possess strong communication skills and technical proficiency, ensuring that all tasks are completed to a high standard. This is a fantastic opportunity to contribute to a supportive environment while developing your career in a meaningful way. Early applications are encouraged, as interviews will be conducted throughout the recruitment process.

Qualifications

• Strong communication skills and flexibility are essential.
• Experience in managing databases and office duties is required.

Responsibilities

• Manage and improve computer databases and spreadsheets.
• Provide accurate responses to inquiries and collaborate with teams.

Skills

Critical thinking

Problem-solving

Multitasking

Technical proficiency in IT

Knowledge of highways

Job description

Job Title: Senior Support Officer

Offices based in Farnham House, Stevenage

Hybrid working options available

Job Description

We are seeking an enthusiastic and flexible Senior Support Officer with strong communication skills to join our team in Stevenage. The role involves providing a comprehensive range of administrative and office duties to a high standard, including:

• Updating, improving, and managing computer databases, spreadsheets, and management information systems
• Answering phone and email queries
• Processing invoices and timesheets
• Managing a small staff team

Key Responsibilities

• Data input and investigation/system interrogation of enquiries with the aim to respond accurately on the first attempt
• Compiling responses based on information from internal systems or various teams and communicating with residents
• Collaborating with internal partners and contractors to obtain up-to-date information
• Providing ad hoc reports and data analysis

Candidate Requirements

• Critical thinking and problem-solving skills
• Ability to multitask effectively
• Technical proficiency in IT skills
• Knowledge of highways would be advantageous

This role involves handling a wide range of questions and complaints from MPs, residents, and local members.

If interested, please apply today!

Please note: This advert will remain open until the vacancy is filled. Interviews will be conducted throughout this period, so early applications are encouraged to avoid disappointment.

Tate acts as an Employment Business for this vacancy. We are committed to promoting equal opportunities. To ensure the best experience for all candidates, please inform us of any adjustments needed during the application or interview process. We value your individuality and invite you to share your preferred pronouns in your application.