Virtual Customer Support Associate - Uttar Pradesh, India

Amazon; London; Remote; GBP 20,000 - 30,000; Full time

Job summary

An innovative company is seeking a Virtual Customer Service Associate to join its dynamic team. In this role, you'll be the first point of contact for customers, providing exceptional support through various communication channels. Your unique personality and problem-solving skills will shine as you assist customers with their inquiries. This position offers the opportunity to work from home, with comprehensive training and support provided. If you're detail-oriented, friendly, and thrive in a fast-paced environment, this role could be the perfect fit for you.

Benefits

Medical insurance

Pension plan

Internet allowance

Lifestyle benefits and retail discounts

Ongoing training and skill development

Qualifications

• Strong English communication skills required.
• Ability to learn quickly and adapt to changes.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Handle customer queries through phone, chat, and email.

Skills

English communication skills

Customer service orientation

Multi-tasking

Problem-solving

Job description

Role: Virtual Customer Service Associate
Job Type: Contractual
Location: Work from home in Uttar Pradesh

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, your purpose is to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers through phone, chat, and/or email, handling inquiries related to orders, products, payments, and website guidance. You will use various tools to navigate, research, and review solutions, and communicate effectively with customers.

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment

What benefits will you receive?

Joining Amazon’s Customer Service team, you don’t need prior experience in customer service. You’ll receive training and equipment. Benefits include:

• Medical insurance
• Pension plan
• Internet allowance
• Lifestyle benefits and retail discounts through Amazon Extras
• Ongoing training and skill development opportunities

Application process:

Allow 3 hours to complete the application, including assessments. You can save and return to your application as needed. Use a laptop or desktop for the best experience. If successful, we will contact you for next steps.

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BASIC QUALIFICATIONS

• Minimum age: 18 years
• Right to work in India
• Strong English communication skills (written and oral)
• Availability to work varying shifts (Monday to Sunday)
• Willingness to work in rotating shifts, including early, late, overnight, weekends, and overtime
• Quiet, distraction-free workspace with a desk and chair
• Internet connection of at least 100MB download and 20MB upload via Ethernet (no Wi-Fi)

By applying, you consent to video and audio recording during interviews and employment for assessment and identity verification purposes, including capturing screenshots of your face and government-issued ID (excluding Aadhaar card).

We do not discriminate based on veteran status, disability, or other protected categories.