Senior Support Engineer

Valsoft Corporation; United Kingdom; On-site; GBP 65,000 - 90,000; Full time

Job summary

Exeevo is seeking a Senior Support Engineer to join our global CRM team. You will act as the expert for the Microsoft Dynamics 365 CRM platform and provide in-depth support for CRM entities, workflows, reporting, and security models.

You will own complex issues, coordinate with engineering, and manage diverse requests within SLAs. Strong communication and a customer-focused mindset are essential.

Qualifications

• 5+ years of proven functional expertise in Microsoft Dynamics CRM.

Responsibilities

• Serve as the go-to expert for the Microsoft Dynamics 365 CRM platform.
• Provide in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models.
• Taking ownerships of technical issues, thoroughly understanding customer needs, and effectively utilizing the escalation process for complex resolutions.
• Managing and prioritizing diverse support requests from a large user base with meticulous attention to detail.
• Troubleshooting and resolving incidents and problems via phone, email, and remote meetings within defined SLAs.
• Collaborating closely with engineering and product delivery teams to gain a deep understanding of product functionalities and project requirements.
• Potentially contributing to project management and support service management activities.

Skills

Microsoft Dynamics CRM

Customer support

SQL basics

Excel

Communication skills

Troubleshooting

Remote support

XRM Toolbox

Debugging

Education

Bachelor's degree

Microsoft Dynamics CRM certifications

Tools

XRM Toolbox

Dynamics 365

Job description

Exeevo is looking for a Senior Support Engineer to join the team.

Exeevo is a global leader in customer relationship management (CRM) solutions, purpose-built for the Life Sciences industry. Our AI-powered, cloud-based platform unifies sales, marketing, medical, and service functions, enabling pharmaceutical, biotech, and medical device organizations to connect with stakeholders in transformative and innovative ways. By leveraging advanced technologies, Exeevo empowers Life Sciences companies to redefine how they engage with healthcare professionals, patients, and other key audiences, driving growth and delivering measurable business impact.

Serving thousands of users across pharmaceutical and medical device companies globally, Exeevo has a strong international presence with offices in China, India, Europe, and North America

About the Team:

Our dedicated support team is the backbone of our commitment to an exceptional customer experience. We are a skilled and customer-focused group passionate about providing timely and effective solutions to our users.

What You'll Do

• Serving as the go-to expert for the Microsoft Dynamics 365 CRM platform
• Providing in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models
• Taking ownerships of technical issues, thoroughly understanding customer needs, and effectively utilizing the escalation process for complex resolutions.
• Managing and prioritizing diverse support requests from a large user base with meticulous attention to detail.
• Troubleshooting and resolving incidents and problems via phone, email, and remote meetings within defined SLAs.
• Collaborating closely with engineering and product delivery teams to gain a deep understanding of product functionalities and project requirements.
• Potentially contributing to project management and support service management activities.

• 5+ years of proven functional expertise in Microsoft Dynamics CRM
• Bachelor's degree in any field, and preferably holding or currently pursuing Microsoft Dynamics CRM certifications
• Demonstrated experience in user configurations and data import/export processes
• Exceptional communication and problem-solving abilities
• Strong customer service orientation with a knack for grasping technical concepts quickly
• Excellent interpersonal and communication skills, capable of interacting effectively with individuals at all levels
• Familiarity with XRM Toolbox (a plus)
• Proficiency in debugging applications
• Fundamental understanding of database technologies
• Advanced proficiency in Microsoft Excel (formulas, pivot tables)