Senior Dynamics 365 CRM Support Engineer

Valsoft Corporation; United Kingdom; On-site; GBP 65,000 - 90,000; Full time

Job summary

Exeevo is seeking a Senior Support Engineer to join our global CRM team. You will act as the expert for the Microsoft Dynamics 365 CRM platform and provide in-depth support for CRM entities, workflows, reporting, and security models.

You will own complex issues, coordinate with engineering, and manage diverse requests within SLAs. Strong communication and a customer-focused mindset are essential.

Qualifications

• 5+ years of proven functional expertise in Microsoft Dynamics CRM.

Responsibilities

• Serve as the go-to expert for the Microsoft Dynamics 365 CRM platform.
• Provide in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models.
• Taking ownerships of technical issues, thoroughly understanding customer needs, and effectively utilizing the escalation process for complex resolutions.
• Managing and prioritizing diverse support requests from a large user base with meticulous attention to detail.
• Troubleshooting and resolving incidents and problems via phone, email, and remote meetings within defined SLAs.
• Collaborating closely with engineering and product delivery teams to gain a deep understanding of product functionalities and project requirements.
• Potentially contributing to project management and support service management activities.

Skills

Microsoft Dynamics CRM

Customer support

SQL basics

Excel

Communication skills

Troubleshooting

Remote support

XRM Toolbox

Debugging

Education

Bachelor's degree

Microsoft Dynamics CRM certifications

Tools

XRM Toolbox

Dynamics 365

Job description

Exeevo is seeking a Senior Support Engineer to join our global CRM team. You will act as the expert for the Microsoft Dynamics 365 CRM platform and provide in-depth support for CRM entities, workflows, reporting, and security models.

You will own complex issues, coordinate with engineering, and manage diverse requests within SLAs. Strong communication and a customer-focused mindset are essential.