Senior Strategic Account & Growth Manager

Vodafone; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Vodafone VOIS is seeking a Senior Customer Account Portfolio Manager to lead a significant portion of our external business within a designated customer organisation. You will own end-to-end engagements from opportunity identification and sales through onboarding and delivery, and manage commercial performance including P&L.

You’ll build trusted C-suite relationships, collaborate with service line leads and the CAL, and drive market expansion and footprint growth across new and existing accounts

Responsibilities

• Proactively identify, qualify and pursue new customer opportunities within assigned markets and industries
• Build & manage a robust new business pipeline, from initial engagement through contract signature
• Lead customer engagement through early shaping conversations, solutions design and commercial negotiation
• Own customer onboarding from contract signature through early life support, ensuring a smooth transition into BAU.
• Develop a deep understanding of the customers’ business objectives, priorities and leadership agenda to shape relevant solutions
• Partner with customers to co-create solutions and shape deals that address their business challenges and growth ambitions, whilst positioning VOIS competitively in the market to win work versus the competition
• Establish and develop trusted C-suite and senior stakeholder relationships from first engagement, building credibility as a strategic partner
• Build long-standing, strategic relationships that support retention and expansion post-onboarding
• Manages a P&L view at contract level across VOIS throughout full deal lifecycle, accountable for revenue performance, margin & growth
• Support the CAL in shaping the overall account direction, governance and delivering strategic priorities
• Translate account strategy into a clear roadmap to drive footprint expansion and grow our book of business
• Bring together different Service tower leads to build cohesive teams that deliver measurable value for customers
• Drive new sales and revenue, customer growth and sales effectiveness, with focus on origination & onboarding new customers
• Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the businessDefine and execute clear win strategies aligned to customer expectations, market trends and growth opportunities

Job description

Vodafone VOIS is seeking a Senior Customer Account Portfolio Manager to lead a significant portion of our external business within a designated customer organisation. You will own end-to-end engagements from opportunity identification and sales through onboarding and delivery, and manage commercial performance including P&L.

You’ll build trusted C-suite relationships, collaborate with service line leads and the CAL, and drive market expansion and footprint growth across new and existing accounts