Senior Customer Account Portfolio Manager

Vodafone Group Plc; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Vodafone Group Plc, through VOIS, seeks a Senior Customer Account Portfolio Manager to lead a substantial portion of our business within a key customer portfolio. You will own the commercial relationship and growth agenda, with accountability for revenue, profitability and expansion of footprint within the customer.

You will manage C‑suite relationships, orchestrate stakeholders across VOIS and Vodafone, and shape opportunities with a strategic account plan over the next 12–24 months.

Qualifications

• Demonstrated ability to manage long-term client relationships at senior levels.
• Experience leading portfolio growth and revenue across multiple clients.

Responsibilities

• Own revenue growth, profitability, and footprint expansion across a defined portfolio.
• Build and nurture C‑suite relationships and strategic account plans.
• Coordinate internal stakeholders to maximise growth opportunities and achieve commercial targets.

Skills

Client relationships

Portfolio management

Stakeholder influence

Leadership

Job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer or OpCo.

They will own the commercial relationship and growth agenda across a defined area of the customer portfolio, with accountability for revenue growth, commercial performance, profitability and expansion of footprint within the customer.

This will involve owning C‑Suite relationships for that portfolio, and various other relationships at senior level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the Customer Account Lead.

The Portfolio Lead will be responsible for orchestrating stakeholders across VOIS and Vodafone to shape opportunities, develop account strategies and drive sustainable growth across their portfolio over the next 12‑24 months.

What you’ll do

Client Relationship Management

• Understand the client’s business, priorities, and leadership agenda and proactively build long‑standing, trust‑based relationships with clients
• Co‑create with the customer, shaping deals and solutions to solve customer problems and win work versus the competition
• Build long standing relationships with the customer

Account Management

• Accountable for revenue growth, commercial performance and profitability across their portfolio of business
• Support the Customer Account Lead in the overall account agenda and priorities
• Implement the strategic roadmap and priorities set by the Customer Account Lead, and use that to grow their book of business within that area of the business
• Influence and align stakeholders across service lines and functions to develop customer growth opportunities and support strategic account priorities
• Develop and execute account growth plans aligned to customer priorities and Vodafone strategic objectives
• Identify whitespace opportunities and expand Vodafone’s share of wallet within the customer

Sales leadership and Excellence

• Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
• Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
• Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends
• Build and maintain a qualified pipeline of growth opportunities across the portfolio
• Act as the commercial focal point for opportunities within their portfolio, coordinating internal stakeholders to maximise growth outcomes

Who you are

• Demonstrated sustained client relations management experience at a C‑suite level or with key decision makers in the industry, building trusted client relationships
• Managed a portfolio of work across multiple customers previously
• Shown ability to grow and expand existing engagements within a client environment
• Demonstrated ability to navigate complex matrix organisations and influence stakeholders to achieve commercial and customer outcomes
• Leadership skills with the ability to manage and inspire cross‑functional teams
• Consulting experience ideally

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.