Senior Customer Account Manager - Group Support Functions

Vodafone Group Plc; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Vodafone Group Plc’s VOIS division is seeking a Senior Customer Account Portfolio Manager to own a significant portion of our business for a key client. You will lead engagements end-to-end from sales through to delivery, including the P&L, and be accountable for achieving growth, revenue and profitability targets.

This role requires managing C-suite relationships, aligning cross‑functional teams, and developing market expansion plans to grow the portfolio over the next 12–24 months.

Qualifications

• Demonstrated sustained client relations management experience at a C-suite level or with key decision makers in the industry.
• Managed a portfolio of work across multiple customers previously.
• Shown ability to grow and expand existing engagements within client environment.

Responsibilities

• Client Relationship Management: Understand the client’s business, priorities, and leadership agenda and proactively build long‑standing, trust‑based relationships with clients.
• Account Management: Manages a P&L view at contract level across VOIS throughout deal lifecycle for that area of our business; support CAL in overall account agenda and priorities; implement strategic roadmap; coordinate service line leads.
• Sales leadership and Excellence: Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones.

Skills

Client relationship management

P&L ownership

Portfolio management

Cross-functional leadership

Strategic selling

Job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next‑generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry‑first model which brings together the best of in‑house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer or OpCo.

They will own all engagements in that area, end‑to‑end from sales through to delivery including the P&L. They will also be accountable for delivering the growth, revenue and associated profitability targets.

This will involve owning C‑Suite relationships for that portfolio, and various other relationships at the E and F band level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the CAL.

The Portfolio Lead will be responsible for bringing together teams from the service towers to create a team delivering value for our customer, and for growing our business over the next 12-24 months.

What you’ll do

Client Relationship Management

• Understand the client’s business, priorities, and leadership agenda and proactively build long‑standing, trust‑based relationships with clients
• Co‑create with the customer shaping deals and solutions to solve the customers problems and win work versus the competition
• Build long standing relationships with the customer

Account Management

• Manages a P&L view at contract level across VOIS throughout deal lifecycle for that area of our business
• Support the CAL in the overall account agenda and priorities
• Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business
• Bring together different Service line leads within their portfolio of work

Sales leadership and Excellence

• Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
• Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
• Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends

Who you are

• Demonstrated sustained client relations management experience at a C‑suite level or key decision makers in the industry. Building trusted client relationships.
• Managed a portfolio of work across multiple customers previously
• Shown ability to grow and expand existing engagements within client environment
• Demonstrated ability to bring together disparate teams to drive client success
• Leadership skills with the ability to manage and inspire cross‑functional teams.
• Consulting experience ideal, but not essential

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.