Senior Store Manager

Zachary Daniels Recruitment; City of Westminster; Sur place; GBP 57 000 - 95 000; Plein temps

Résumé du poste

Zachary Daniels in London is seeking an exceptional Senior Store Manager for a prestigious luxury flagship in a leading department store. You will drive commercial performance, lead a multi-layered team and deliver outstanding client experience in a fast-paced luxury environment.

The role requires strong leadership, strategic thinking and hands-on coaching of managers, with a focus on CRM, clienteling and premium service.

Qualifications

• Significant experience in luxury retail leadership.
• Proven track record of boosting sales and KPIs.
• Experience managing and developing managers.
• Strong CRM and clienteling experience.

Responsabilités

• Deliver ambitious commercial and financial objectives with the Store Director.
• Analyse sales performance and opportunities to improve productivity.
• Lead, coach and develop a multi-layered management team.
• Drive clienteling and CRM to develop high-value client relationships.
• Represent the brand at key events and maintain luxury service standards.
• Develop action plans to improve KPIs and store performance.

Connaissances

Luxury retail leadership

Team leadership

CRM experience

CRM systems

Outils

CRM software

Description du poste

Senior Store Manager | Luxury Fashion | London

Location: London

Salary: Up to £90,000 + Benefits

We are delighted to be partnering with one of the world's most recognised luxury fashion houses to appoint an exceptional Senior Store Manager for a prestigious flagship location within one of London's leading department stores.

This is a rare opportunity for an experienced Senior Store Manager to take on significant commercial and leadership responsibility within a complex, high-performing luxury retail environment.

Working closely with the Store Director, the Senior Store Manager will play a critical role in driving commercial performance, developing a high-performing leadership team and delivering an exceptional client experience.

The Senior Store Manager will be a highly visible leader within the business, combining strong commercial awareness with outstanding people leadership and a genuine passion for luxury fashion.

The Role

The Senior Store Manager will work alongside the Store Director to ensure the continued success of the business, supporting the development and execution of commercial strategies while taking ownership of key areas of the operation.

This is not a traditional Store Manager position. The successful Senior Store Manager will have significant influence across commercial performance, client development, people and operational excellence, with the opportunity to develop towards future Store Director-level responsibility.

Key responsibilities include:

• Partner with the Store Director to deliver ambitious commercial and financial objectives.
• Analyse sales performance and key business indicators, identifying opportunities to improve productivity and maximise results.
• Lead, coach and develop a multi-layered management team and wider retail team.
• Take responsibility for the store in the Store Director's absence, ensuring continuity across commercial, operational and people priorities.
• Drive a strong clienteling and CRM culture, supporting the development and retention of high-value client relationships.
• Lead by example on the sales floor, ensuring consistently exceptional standards of client experience.
• Develop clear action plans with management teams to improve KPIs and commercial performance.
• Support recruitment, succession planning and talent development across the business.
• Work closely with CRM, Training, Visual Merchandising, Stock and other specialist functions to deliver a consistent retail strategy.
• Maintain the highest standards of operational excellence, compliance and presentation.
• Build strong relationships with internal stakeholders and key department-store partners.
• Maintain an excellent understanding of luxury market trends, competitors and opportunities within the local market.
• Represent the brand at relevant client, industry and local events when required.

About You

We are looking for an established Senior Store Manager or luxury retail leader who combines commercial strength, exceptional people leadership and a genuine passion for client experience.

You may currently be a Senior Store Manager, Store Manager, Flagship Store Manager, Boutique Manager, Deputy Store Director or Assistant Store Director within luxury fashion, luxury retail or another premium customer-led environment.

The successful candidate will ideally demonstrate:

• Significant experience within luxury fashion, luxury retail or a premium customer-focused environment.
• Experience leading sizeable teams through multiple layers of management.
• A proven track record of delivering commercial results and improving store performance.
• Experience managing and developing managers, rather than solely individual contributors.
• Strong CRM and clienteling experience, with an understanding of how to develop long-term client relationships.
• Excellent commercial and analytical capability, with confidence interpreting KPIs and translating insight into action.
• Experience within a flagship, high-volume or department-store environment would be highly advantageous.
• A natural ability to motivate, coach and develop high-performing teams.
• Excellent communication and stakeholder management skills.
• A sophisticated understanding of luxury clients, service and brand standards.
• The presence, credibility and confidence to represent an internationally recognised luxury fashion brand.

The Opportunity

For the right Senior Store Manager, this represents an excellent opportunity to join one of the world's leading luxury fashion houses and play a significant role within a high-profile London flagship.

The Senior Store Manager will work closely with the Store Director and senior stakeholders, gaining exposure to commercial strategy, talent development, client development and flagship retail operations.

This role would suit a Senior Store Manager who is ready to operate at a broader level, take on increased commercial responsibility and build towards their next career step.

Salary: Up to £95,000 + Benefits.

If you are an experienced Senior Store Manager looking for a genuinely senior opportunity within luxury fashion, we would be delighted to hear from you.

All enquiries will be treated in the strictest confidence.