Flagship Store Manager

Retail Human Resources plc; Greater London; On-site; GBP 50,000 - 57,000; Full time

Benefits offered by this job

Salary up to £57,000

Career progression

Collaborative working environment

Brand impact

Job summary

Retail Human Resources plc is seeking a commercially minded retail leader to head our London flagship store, delivering outstanding customer experience while driving commercial performance. You will own store performance, inspire a high-performing team, and ensure every customer interaction reflects our brand standards.

As the face of the flagship, you will combine business acumen with a passion for people, product and service, thriving in a premium London retail environment.

Qualifications

• Inspiring retail leader with proven track record of managing a successful store.
• Experience with flagship or large-format stores is highly desirable.
• Strong knowledge of retail KPIs, forecasting, stock and ops excellence.

Responsibilities

• Own sales, profitability and KPIs for the flagship store.
• Recruit, coach and motivate a high-performing team.
• Deliver an exceptional personalised customer journey.
• Oversee stock management, workforce planning and loss prevention.
• Represent the brand and set service/presentation standards.
• Analyse performance and implement improvement strategies.

Skills

Store leadership

Commercial mindset

People development

Leadership

Customer service excellence

Job description

An exciting opportunity has come up to lead a London flagship store, delivering an outstanding customer experience while driving commercial performance and bringing the brand to life.

This is an exciting opportunity for an ambitious, commercially minded retail leader who thrives in a fast-paced, premium retail environment. You will take full ownership of the store’s performance, inspire and develop a high-performing team, and ensure every customer interaction reflects the quality, values and vision of our brand.

As the face of the flagship store, you will combine strong business acumen with a passion for people, product and exceptional service.

Key Responsibilities

• Commercial Leadership: Take ownership of sales, profitability, KPIs and overall store performance, identifying opportunities to maximise revenue and growth.
• Team Development: Recruit, lead, coach and motivate a high-performing team, building a positive, inclusive and results-driven culture.
• Customer Experience:: Deliver an exceptional, personalised customer journey that builds loyalty and strengthens brand reputation.
• Operational Management: Oversee stock management, workforce planning, compliance, loss prevention and day-to-day store operations.
• Brand Representation: Act as an ambassador for the brand, ensuring the flagship store sets the benchmark for service, experience and presentation.
• Continuous Improvement: Analyse business performance, identify opportunities and implement strategies to improve results.

About You

You are an inspiring retail leader with a proven track record of managing a successful store, with at least a £10 million turnover.

You will bring:

• Previous experience managing a high-performing retail store, with flagship or large-format experience highly desirable.
• A strong commercial mindset and the ability to translate business objectives into measurable results.
• Excellent leadership, communication and people-development skills.
• A passion for delivering exceptional customer service and building lasting client relationships.
• Strong knowledge of retail KPIs, sales forecasting, stock management and operational excellence.
• The ability to thrive in a dynamic London retail environment while maintaining the highest standards.

What We Offer

• The opportunity to lead a high-profile flagship location in London.
• A competitive salary up to £57,000 dependent on experience plus bonus
• Opportunities for career progression and professional development.
• A collaborative, supportive and ambitious working environment.
• The opportunity to make a genuine impact on the brand’s growth, customer experience and retail strategy.

Reference: HAY - 6000