Senior Store Assistant

Needle & Thread; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fashion retailer is seeking an experienced Senior Store Assistant for their new flagship boutique in Greater London. This role focuses on inspiring a small team to deliver exceptional service and achieve sales targets in a luxury environment. The ideal candidate will have a passion for customer engagement, strong leadership skills, and the ability to maintain brand aesthetics. This position offers a unique opportunity to shape a new retail experience from the ground up.

Qualifications

• Proven experience in a retail or customer service environment.
• Ability to inspire and lead a small team.
• Strong interpersonal and communication skills.

Responsibilities

• Help lead and inspire a high-performing team to meet sales goals.
• Deliver a luxury-level, personalized customer experience.
• Support store management with operations and reporting.

Skills

Customer focused

Leadership

Sales analysis

Visual merchandising

Job description

JOB DESCRIPTION

We are looking for experienced and dedicated Senior Store Assistant to help to lead our new flagship boutique on The King’s Road. This is a unique opportunity to play a key supporting role in the launch of our first physical store – bringing our brand to life in a beautifully curated environment. The ideal candidate will be commercially minded, deeply customer focused, and inspired by the opportunity to shape a new retail experience from day one.

Key responsibilities include but are not limited to:

LEADERSHIP & STORE MANAGEMENT ASSISTANCE

• Help to lead and inspire a small, high-performing team to deliver exceptional service and sales results.
• Act as a brand ambassador at all times, both in store and in the local community.

CUSTOMER EXPERIENCE

• Deliver a luxury-level, personalized customer experience at every touchpoint.
• Build strong relationships with loyal and new customers through one-to-one styling and appointments.
• Ensure that the boutique is always immaculate, welcoming, and aligned with brand aesthetics.

SALES & PERFORMANCE

• Support inachieving sales targets and KPIs.
• Work with the Store Manager to analyse performance metrics to drive improvements and identify growth opportunities.
• Supporting the PR & Marketing teams to plan and execute in-store events, activations, and collaborations to increase footfall and engagement.

VISUAL MERCHANDISING & BRAND PRESENTATION

• Support in upholding and execute brand guidelines with precision and creativity.
• Collaborate with the Store Manager to ensure product presentation is always in line with the brand’s visions.
• Work with the Store Manager to ensure window displays and interior displays are immaculate, refreshed and seasonally appropriate.

OPERATIONS

• Help to oversee day-to-day operations including stock management, deliveries,and reporting.
• Help ensure all processes are followed to safeguard loss prevention and store security.
• Work closely with Store Manager and HO on all customer feedback, product sell-through and relevant customer insights.