Senior Banking Customer Care Specialist

Barclays; Carlisle; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays in Carlisle is seeking a Senior Customer Service Advisor to support Retail Banking customers with complex queries, offering empathy and expert guidance in-branch or at local hubs.

You will work five days per week, including some weekends, with a starting salary of £27,700 and a comprehensive core benefits package, including pension, private medical insurance, life insurance, and income protection. A full UK driving licence and ability to travel between sites are essential.

Qualifications

Responsibilities

• Provide exceptional customer service through multiple channels (chat, email, phone).
• Resolve complex customer needs with personalised solutions.

Job description

Barclays in Carlisle is seeking a Senior Customer Service Advisor to support Retail Banking customers with complex queries, offering empathy and expert guidance in-branch or at local hubs.

You will work five days per week, including some weekends, with a starting salary of £27,700 and a comprehensive core benefits package, including pension, private medical insurance, life insurance, and income protection. A full UK driving licence and ability to travel between sites are essential.