Senior Customer Service Advisor: Elevate Complex Support

barclays; Bedford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays in the United Kingdom is seeking a Senior Customer Service Advisor to provide exceptional service across branches and local hubs, resolving complex customer needs with empathy and expertise.

You'll work five days a week (including some weekends), enjoy a competitive salary starting at £27,700 plus a core benefits package including pension, private medical insurance, life insurance, and income protection, with full training and support from a collaborative team.

Qualifications

• Excellent customer service and communication.
• Ability to resolve complex customer requests.
• Experience collaborating with multiple Barclays teams.
• Willingness to uphold Barclays values: Respect, Integrity, Service, Excellence.

Responsibilities

• Provide customer service through chat, email, and phone.
• Resolve complex customer needs with personalised solutions.
• Collaborate with bank teams to align care processes.
• Identify improvement areas and coach colleagues.
• Develop and implement customer care procedures and controls.
• Address inquiries about accounts, transactions and payments.
• Prepare and present reports on customer care performance.
• Monitor industry trends to improve efficiency.

Job description

Barclays in the United Kingdom is seeking a Senior Customer Service Advisor to provide exceptional service across branches and local hubs, resolving complex customer needs with empathy and expertise.

You'll work five days a week (including some weekends), enjoy a competitive salary starting at £27,700 plus a core benefits package including pension, private medical insurance, life insurance, and income protection, with full training and support from a collaborative team.