Senior Solutions Consulting

UserTesting Technologies, Inc.; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading company in experience research seeks a Senior Solutions Consultant based in London. The role focuses on addressing clients' business challenges through strategic solution delivery, fostering collaboration, and driving significant business outcomes, while enabling the consulting team to thrive.

Qualifications

• Extensive experience in solution consulting or related field.
• Proven track record in executing PDLC and Mutual Success Planning.
• Expertise in quantitative and qualitative methodologies.

Responsibilities

• Lead development of mutual success plans aligning with customer objectives.
• Manage end-to-end Proof of Concept process and connect business outcomes.
• Coach and develop Solutions Consultants to achieve personal development goals.

Skills

Solution consulting

Sales strategy

Project management

Communication

Coaching

Analytical methodologies

Education

Certifications in industry designations (not a must)

Job description

Senior Solutions Consulting page is loaded

Senior Solutions Consulting

Apply remote type Hybrid locations London Edinburgh time type Full time posted on Posted 30+ Days Ago job requisition id R-100354

We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

We're excited to be hiring for a Senior Solutions Consultant in Germany. In this role, you'll be primarily responsible for determining and driving the overall strategic, operational, and technical scope of a prospective and/or current customers’ business challenges and aligning to positive business outcomes/results. Part thought leader, part product expert/technologist, part sales, you will work closely with sales, customer success, professional services, and product teams to prescribe and recommend strategic solutions.

Responsibilities include:

• Mastery of the PDLC Value and Mutual Success Planning: Lead the development and execution of comprehensive mutual success plans, ensuring alignment with customer objectives and business outcomes.

• Accountability and Collaboration: Hold Sales Representatives accountable for executing strategy and vision while partnering closely with sales leadership on deal strategy, progression, prioritization, and resourcing.

• Platform Expertise: Demonstrate mastery of our platform and utilize quantitative and qualitative methodologies to effectively communicate its value proposition to clients.

• Proof of Concept Ownership: Manage the end-to-end Proof of Concept (POC) process, including the creation of mutual success plans with customers and connecting business outcomes to proof of value conversations.

• Enablement and Empowerment: Multiply the impact of the Solutions Consulting team by enabling and empowering other SCs and AEs through sharing best practices, industry thought leadership, and sales methods.

• Security Knowledge: Address objections and questions surrounding security knowledge confidently and effectively during the sales process.

• Project Management: Manage multiple initiatives and projects simultaneously, ensuring timely delivery and effective resource allocation.

• Team Development: Coach, develop, support, and empower Solutions Consultants to achieve their personal development goals and quota attainment.

• Professional Development: Work towards and attain advanced industry designations to stay abreast of industry trends and best practices.

What we're looking for:

• Extensive experience in solution consulting or a related field (solution engineering / pre-sales etc)

• Proven track record of success in executing PDLC and Mutual Success Planning

• Strong understanding of sales strategy, execution and accountability

• Expertise in quantitative and qualitative methodologies

• Demonstrated ability to manage end-to-end POC processes and connect business outcomes to value conversations

• Excellent communication, presentation and interpersonal skills

• Ability to coach, mentor, and develop team members

• Industry certifications or designations are great, but not a must-have

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

About Us

What we're creating is a window to help organizations see the world from another point of view—a way to feel what others are feeling.

At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives.

We’re leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic selves to work every day, and drives everyone at UserTesting.