Senior Soft FM Leader – Cleaning, Catering & Security

IWFM; Greater London; Hybrid; GBP 54,000 - 77,000; Part time

Job summary

IWFM is seeking an experienced Soft Facilities Management Manager for a Local Authority in West London. The role leads strategic and operational delivery of soft FM across the Council's estate, including cleaning, catering, security and hub management.

You will manage large teams, oversee contracts and budgets, and ensure compliance and customer satisfaction. The position is an ongoing temporary contract with a Monday–Friday 8am–4pm schedule.

Qualifications

• Significant experience in a senior Soft Facilities Management or Facilities Operations role.
• Strong leadership and people management skills across large teams.
• Experience overseeing contracts, budgets and service delivery in a public sector context.

Responsibilities

• Lead and manage soft FM services across the Council's estate, including cleaning, hygiene, security, access control, catering and hospitality.
• Provide direct management and technical oversight of the Catering, Cleaning, Security and Hub Management teams.
• Ensure compliance with food hygiene, health and safety, environmental health and physical security requirements.
• Manage service performance, ensuring teams meet KPIs and deliver high standards.

Skills

Leadership

Stakeholder management

Budget management

Health and safety knowledge

Job description

IWFM is seeking an experienced Soft Facilities Management Manager for a Local Authority in West London. The role leads strategic and operational delivery of soft FM across the Council's estate, including cleaning, catering, security and hub management.

You will manage large teams, oversee contracts and budgets, and ensure compliance and customer satisfaction. The position is an ongoing temporary contract with a Monday–Friday 8am–4pm schedule.