Senior Facilities Operations Manager – Soft FM & Compliance

Carrington Blake Recruitment; London Borough of Harrow; Hybride; GBP 65 000 - 90 000; Plein temps

Résumé du poste

The London Borough of Harrow is seeking a senior Facilities Operations Manager (Soft FM) to lead cleaning, catering, security and hub management across the Council’s estate. You will ensure high standards, compliance, workforce management and value for money, with a delegated budget of £10 million and responsibility for service leads and contracts.

This is a strategic, senior role requiring strong leadership, procurement expertise and a clear focus on safety, service improvement and social value

Qualifications

• Degree or professional qualification in Facilities Management or a related discipline.
• Professional accreditation with IWFM and IOSH.
• Significant experience managing large-scale cleaning, catering and/or security services within a complex organisation.
• Proven experience leading multi-tiered frontline teams and managing service leads.
• Strong knowledge of food safety, physical security, environmental health and health and safety regulations.
• Experience managing multi-million-pound revenue budgets, including significant payroll costs.
• Experience in workforce planning, employee relations and performance management.
• Strong contract management, procurement and supplier performance management skills.
• Excellent communication skills, with the ability to advise senior leaders and engage with a diverse workforce.
• Experience working in a political environment and advising Cabinet members and Portfolio Holders.

Responsabilités

• Lead and oversee cleaning, catering, security and hub management services across council sites.
• Manage and support service leads, ensuring consistent service quality and effective frontline operations.
• Ensure compliance with health and safety legislation, COSHH, food hygiene, security requirements and risk assessments.
• Oversee mandatory staff training, including relevant SIA licensing and food safety qualifications.
• Manage the Soft FM revenue budget, including payroll, consumables, equipment and operational expenditure.
• Monitor external contractors and suppliers, ensuring compliance with service-level agreements (SLAs) and value for money.
• Lead procurement activities, developing specifications that support sustainability and social value.
• Oversee workforce planning, staff rotas, performance management, employee relations and staff engagement.
• Work closely with technical facilities and maintenance teams to coordinate services across the council’s estate.
• Provide operational reports and advice to senior management, supporting effective estate management and continuous improvement.
• Ensure facilities data is accurate and up to date within the Concerto system.

Connaissances

People leadership

Budget management

Procurement & contracts

Regulatory compliance

Sustainability & social value

Formation

Degree in Facilities Management

IWFM IOSH accreditation

Description du poste

The London Borough of Harrow is seeking a senior Facilities Operations Manager (Soft FM) to lead cleaning, catering, security and hub management across the Council’s estate. You will ensure high standards, compliance, workforce management and value for money, with a delegated budget of £10 million and responsibility for service leads and contracts.

This is a strategic, senior role requiring strong leadership, procurement expertise and a clear focus on safety, service improvement and social value