Facilities Operations Manager (Soft FM)

IWFM; Greater London; Hybrid; GBP 54,000 - 77,000; Part time

Job summary

IWFM is seeking an experienced Soft Facilities Management Manager for a Local Authority in West London. The role leads strategic and operational delivery of soft FM across the Council's estate, including cleaning, catering, security and hub management.

You will manage large teams, oversee contracts and budgets, and ensure compliance and customer satisfaction. The position is an ongoing temporary contract with a Monday–Friday 8am–4pm schedule.

Qualifications

• Significant experience in a senior Soft Facilities Management or Facilities Operations role.
• Strong leadership and people management skills across large teams.
• Experience overseeing contracts, budgets and service delivery in a public sector context.

Responsibilities

• Lead and manage soft FM services across the Council's estate, including cleaning, hygiene, security, access control, catering and hospitality.
• Provide direct management and technical oversight of the Catering, Cleaning, Security and Hub Management teams.
• Ensure compliance with food hygiene, health and safety, environmental health and physical security requirements.
• Manage service performance, ensuring teams meet KPIs and deliver high standards.

Skills

Leadership

Stakeholder management

Budget management

Health and safety knowledge

Job description

Soft Facilities Management Manager
Location: West London
Pay Rate: GBP47.38 per hour (Umbrella – Paid Weekly)
Contract: Ongoing Temporary Contract
Working Hours: Monday to Friday, 8am–4pm
Client: Local Authority

About the Role

We are currently recruiting for an experienced Soft Facilities Management Manager to join a local authority in Harrow on an ongoing contract.
The successful candidate will be responsible for leading the strategic and operational delivery of soft facilities management services across the Council's estate, including cleaning, catering, security and hub management.
This role requires a strong leader with experience managing large operational teams, overseeing contracts and budgets, and ensuring high standards of service delivery, compliance and customer satisfaction.

Key Responsibilities

• Lead and manage soft FM services across the Council's estate, including cleaning, hygiene, security, access control, catering and hospitality.
• Provide direct management and technical oversight of the Catering, Cleaning, Security and Hub Management teams.
• Ensure compliance with food hygiene, health and safety, environmental health and physical security requirements.
• Manage service performance, ensuring teams meet agreed KPIs and maintain high standards across Council buildings.
• Oversee soft FM contracts, suppliers and procurement activities, ensuring value for money and effective service delivery.
• Manage operational budgets and support the Head of FM & Compliance with financial planning and large–scale in–house payroll.
• Monitor contractor and supplier performance, addressing service issues and implementing improvements.
• Lead, motivate and develop operational teams to deliver efficient, customer–focused services.
• Work closely with internal departments and stakeholders to ensure facilities are safe, compliant and ready for use.

Essential Requirements

• Significant experience in a senior Soft Facilities Management or Facilities Operations role.
• Strong experience managing cleaning, catering, security or other soft FM services.
• Previous experience managing large operational teams and multiple service areas.
• Good knowledge of health and safety, food hygiene, security and environmental compliance.
• Experience managing FM contracts, procurement, suppliers and service–level agreements.
• Strong budget management and financial reporting experience.
• Ability to monitor KPIs, improve service performance and manage competing priorities.
• Excellent leadership, communication and stakeholder management skills.
• Previous local authority or public sector experience would be advantageous.

Please note: This vacancy may close at short notice due to high demand. Shortlisted candidates will be contacted by phone or email.