Senior Site Reliability Engineer – Global Platform Ops

BT Group; Ipswich; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Annual bonus 10%

Private GP 24/7

Pension scheme

Holiday purchase scheme

Job summary

BT Group is seeking an Site Reliability Engineering Professional to help operate BT International's global core platforms. You will ensure reliability, security, and scalability while driving incident resolution and continual service improvement across international networks and digital platforms.

You will collaborate with engineering, product, suppliers and ops teams to raise platform resilience, implement automation and observability, and deliver outstanding service outcomes on a global stage.

Qualifications

• Experience supporting business-critical services in a 24x7 Operations, NOC, Service Operations or SRE environment.
• Strong knowledge of IP and Optical networking and WAN technologies (MPLS, BGP, OSPF, Ethernet, SD-WAN, Internet, Cloud).
• Hands-on troubleshooting across network, platform, cloud and application layers.
• Familiarity with SRE concepts: reliability, observability, automation and resilience.
• Experience with monitoring/observability tools (Dynatrace, Splunk, Grafana, ELK, Prometheus).
• Proficient incident, problem, change and major incident management; root-cause analysis oriented.

Responsibilities

• Support the 24x7 operation of BT International's core network and platform services for high availability.
• Proactively monitor services, detect risks, and prevent customer-impacting incidents.
• Lead technical service restoration during major incidents; act as escalation for complex issues.
• Deliver against KPIs, SLAs, OLAs and customer targets.
• Drive continuous improvement via RCA, problem management, automation and defect reduction.
• Collaborate with Engineering and Product teams to improve reliability and readiness.
• Develop and maintain runbooks, service maps, playbooks and handover processes.
• Enhance monitoring, observability and operational tooling capabilities.
• Support automation and CI/CD implementations to boost efficiency.
• Coach colleagues and cross-functional teams to uphold customer service excellence.

Skills

SRE principles

Monitoring observability

Incident management

Root cause analysis

Automation

Dynatrace

Splunk

Grafana

Prometheus

IP & Optical networking

MPLS

BGP

Communication

Collaboration

Tools

Dynatrace

Splunk

Grafana

ELK

Prometheus

Job description

BT Group is seeking an Site Reliability Engineering Professional to help operate BT International's global core platforms. You will ensure reliability, security, and scalability while driving incident resolution and continual service improvement across international networks and digital platforms.

You will collaborate with engineering, product, suppliers and ops teams to raise platform resilience, implement automation and observability, and deliver outstanding service outcomes on a global stage.