Site Reliability Engineering Professional

BT Group; Ipswich; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Annual bonus 10%

Private GP 24/7

Pension scheme

Holiday purchase scheme

Job summary

BT Group is seeking an Site Reliability Engineering Professional to help operate BT International's global core platforms. You will ensure reliability, security, and scalability while driving incident resolution and continual service improvement across international networks and digital platforms.

You will collaborate with engineering, product, suppliers and ops teams to raise platform resilience, implement automation and observability, and deliver outstanding service outcomes on a global stage.

Qualifications

• Experience supporting business-critical services in a 24x7 Operations, NOC, Service Operations or SRE environment.
• Strong knowledge of IP and Optical networking and WAN technologies (MPLS, BGP, OSPF, Ethernet, SD-WAN, Internet, Cloud).
• Hands-on troubleshooting across network, platform, cloud and application layers.
• Familiarity with SRE concepts: reliability, observability, automation and resilience.
• Experience with monitoring/observability tools (Dynatrace, Splunk, Grafana, ELK, Prometheus).
• Proficient incident, problem, change and major incident management; root-cause analysis oriented.

Responsibilities

• Support the 24x7 operation of BT International's core network and platform services for high availability.
• Proactively monitor services, detect risks, and prevent customer-impacting incidents.
• Lead technical service restoration during major incidents; act as escalation for complex issues.
• Deliver against KPIs, SLAs, OLAs and customer targets.
• Drive continuous improvement via RCA, problem management, automation and defect reduction.
• Collaborate with Engineering and Product teams to improve reliability and readiness.
• Develop and maintain runbooks, service maps, playbooks and handover processes.
• Enhance monitoring, observability and operational tooling capabilities.
• Support automation and CI/CD implementations to boost efficiency.
• Coach colleagues and cross-functional teams to uphold customer service excellence.

Skills

SRE principles

Monitoring observability

Incident management

Root cause analysis

Automation

Dynatrace

Splunk

Grafana

Prometheus

IP & Optical networking

MPLS

BGP

Communication

Collaboration

Tools

Dynatrace

Splunk

Grafana

ELK

Prometheus

Job description

Job Description

Job Title: Site Reliability Engineering Professional

Req ID: 60531

Job Function: Engineering

Posting Start Date: 12/08/2026

Posting End Date:

Division: BT International

Job Location: GBR Ipswich - Adhara Building

Advertised Salary: Competitive

About the role

BT International is transforming the way we operate, evolving from traditional network operations to a modern Site Reliability Engineering (SRE) and Platform Operations model.

As a Site Reliability Engineering Professional, you will play a key role in the operational management of BT International's global core platforms, ensuring they are reliable, secure, scalable, and deliver an exceptional customer experience. Working within our 2nd Line Operations team, you will support critical services across our international network and digital platforms, driving operational excellence, rapid incident resolution, and continual service improvement.

This is an exciting opportunity to work at the heart of BT International's next-generation platforms, collaborating with engineering, product, supplier, and operational teams to improve service reliability through automation, observability, and SRE best practices.

What you'll be doing

• Support the 24x7 operation of BT International's core network and platform services, ensuring high availability and performance.
• Proactively monitor services, identify risks, and prevent customer-impacting incidents.
• Lead technical service restoration activities during major incidents and act as an escalation point for complex operational issues.
• Deliver against operational KPIs, SLAs, OLAs, and customer service targets.
• Drive continuous improvement through root cause analysis, problem management, automation, and defect reduction.
• Work closely with Engineering and Product teams to improve platform reliability, resilience, and operational readiness.
• Build and maintain high-quality operational documentation, including runbooks, service maps, playbooks, and handover processes.
• Develop and enhance monitoring, observability, and operational tooling capabilities.
• Support the implementation of automation and CI/CD practices to improve operational efficiency.
• Coach and support your colleagues and customer-facing operational teams, ensuring customer service excellence remains at the heart of everything we do.
• Collaborate effectively with global operational teams, suppliers, and stakeholders to deliver outstanding service outcomes.

Essential Skills / Experience

• Experience supporting business-critical services within a 24x7 Operations, NOC, Service Operations, or Site Reliability Engineering (SRE) environment.
• Strong technical knowledge of IP and Optical networking and WAN technologies, including MPLS, BGP, OSPF, Ethernet, SD-WAN, Internet, and Cloud connectivity services.
• Experience troubleshooting complex end-to-end services across network, platform, cloud, and application environments.
• Knowledge of SRE principles, including reliability, availability, automation, observability, and operational resilience.
• Hands-on experience with monitoring and observability tools such as Dynatrace, Splunk, Grafana, ELK, Prometheus, or similar platforms.
• Strong working knowledge of Incident, Problem, Change, and Major Incident Management practices, including Root Cause Analysis (RCA).
• Excellent analytical and problem-solving skills, with the ability to make decisions under pressure.
• Strong communication and stakeholder management skills, with a customer-focused approach.
• Ability to work collaboratively across global, cross-functional teams and adapt in a fast-paced operational environment.
• Passion for continuous improvement, innovation, and operational transformation.

Our Package

Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it's about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you'll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.