Senior Showroom Host & Customer Experience Lead

Porsche Retail Group Ltd; Guildford; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Bonus potential

33 days holiday (pro rata)

VW Group vehicle preferential leasing

Mental health champions

Employee representation body

Staff discounts on products and brands

Life Assurance

Pension scheme (DC)

Employee Assistance Program

Job summary

Porsche Retail Group in Guildford is seeking a Senior Centre Support Assistant / Showroom Host to guide customers through the showroom and ensure an outstanding experience across in person, phone, and email channels. You will act as a brand ambassador for Porsche and support the Centre management with general admin duties.

In this role you will help host visitors, manage inquiries, and participate in organising events while maintaining a welcoming, well-presented showroom environment for a

Qualifications

• Previous experience in receptionist, host or admin roles.
• Customer-facing experience and friendly, approachable manner.
• Ability to manage multiple tasks in a fast-paced showroom environment.
• Team support in manager absence (preferred).

Responsibilities

• Welcome visitors and customers with a friendly, professional first impression.
• Maintain product knowledge to assist customers effectively.
• Guide customers through the showroom and answer questions about vehicles and promotions.
• Manage incoming calls and forward to the correct department.
• Keep showroom clean, organized, and visually appealing.
• Gather customer feedback and report issues to management.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Team supervision

Job description

Porsche Retail Group in Guildford is seeking a Senior Centre Support Assistant / Showroom Host to guide customers through the showroom and ensure an outstanding experience across in person, phone, and email channels. You will act as a brand ambassador for Porsche and support the Centre management with general admin duties.

In this role you will help host visitors, manage inquiries, and participate in organising events while maintaining a welcoming, well-presented showroom environment for a