Senior Showroom Host & Customer Experience Lead

Porsche Retail Group; Guildford; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Salary + bonus

33 days leave

Vehicle leasing

Mental health support

Employee forum

Discounts & perks

Life Assurance

DC Pension

Wellbeing support

Job summary

Porsche Retail Group's Guildford centre is seeking a Senior Centre Support Assistant / Showroom Host to welcome visitors and provide an outstanding customer experience. You will act as a brand ambassador for Porsche and support the centre team with administration and event coordination.

Responsibilities include greeting customers, guiding showroom visits, handling calls and emails, and upholding a clean, attractive showroom. Salary up to £33,741 per year plus bonus and benefits.

Qualifications

• Receptionist/host or admin experience.
• Exposure to customer-facing roles.
• Friendly and approachable demeanour.
• Ability to manage multiple tasks in a showroom.

Responsibilities

• Welcome visitors and customers entering the showroom.
• Maintain knowledge of products and services to assist customers.
• Guide customers through showroom and discuss vehicles, features and promotions.
• Manage incoming calls and forward to the right department.
• Maintain showroom appearance and displays.
• Collect feedback and report issues to management.

Skills

Customer facing

Multitasking

Brand ambassador

Communication

Job description

Porsche Retail Group's Guildford centre is seeking a Senior Centre Support Assistant / Showroom Host to welcome visitors and provide an outstanding customer experience. You will act as a brand ambassador for Porsche and support the centre team with administration and event coordination.

Responsibilities include greeting customers, guiding showroom visits, handling calls and emails, and upholding a clean, attractive showroom. Salary up to £33,741 per year plus bonus and benefits.