Senior Centre Support Assistant

Porsche Retail Group Ltd; Guildford; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Bonus potential

33 days holiday (pro rata)

VW Group vehicle preferential leasing

Mental health champions

Employee representation body

Staff discounts on products and brands

Life Assurance

Pension scheme (DC)

Employee Assistance Program

Job summary

Porsche Retail Group in Guildford is seeking a Senior Centre Support Assistant / Showroom Host to guide customers through the showroom and ensure an outstanding experience across in person, phone, and email channels. You will act as a brand ambassador for Porsche and support the Centre management with general admin duties.

In this role you will help host visitors, manage inquiries, and participate in organising events while maintaining a welcoming, well-presented showroom environment for a

Qualifications

• Previous experience in receptionist, host or admin roles.
• Customer-facing experience and friendly, approachable manner.
• Ability to manage multiple tasks in a fast-paced showroom environment.
• Team support in manager absence (preferred).

Responsibilities

• Welcome visitors and customers with a friendly, professional first impression.
• Maintain product knowledge to assist customers effectively.
• Guide customers through the showroom and answer questions about vehicles and promotions.
• Manage incoming calls and forward to the correct department.
• Keep showroom clean, organized, and visually appealing.
• Gather customer feedback and report issues to management.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Team supervision

Job description

• Background working in an automotive dealership

As a Senior Centre Support Assistant / Showroom Host you will participate in the customer journey, by ensuring all customers of the Porsche Centre, whether in person, by phone or by email, are provided with an outstanding customer experience.

You will act as a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

When you are not hosting customers or responding to incoming phone calls or enquiries, you will be tasked with supporting the Centre management team, completing generalist administration duties and participating in organising events.

Responsibilities

• Welcome visitors and customers as they enter the showroom, providing a friendly and professional first impression
• Maintain a thorough understanding of the products and services offered, enabling effective communication and assistance to customers
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
• Manage incoming calls, forwarding them onto the right department
• Maintaining Showroom Appearance: Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and displays
• Collecting Feedback: Gather customer feedback and insights to improve the showroom experience and report any issues to management

Requirements

Minimum Qualifications

• Previously experience working in a Receptionist, Host or Admin position
• Exposure working in a customer-facing position
• A friendly and approachable demeanour to create a welcoming environment
• Ability to manage multiple tasks and maintain an orderly showroom

Preferred Qualifications

• Background working in an automotive dealership
• Exposure to supervising a team in absence of the Manager
• Minutes writing or note taking during meetings

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• This positions holds the below hours:
  • Monday to Thursday 7:30am - 6:00pm
• Up to £33,741 per annum plus bonus
• 33 days per year, pro rata for Part Time hours
• Option of a VW Group Vehicle at preferential leasing rates
• Dedicated mental health champions
• Employee representative body - your voice at work
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre

The biggest ‘Destination Porsche' centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone's throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.