Centre Support Assistant

Porsche; Greater London; Hybrid; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Rotating shift

Saturday work

Monthly bonus

Annual leave 33 days

VW preferential leasing

Mental health support

Employee discounts

Life Assurance

DC Pension

EAP

Job summary

Porsche Centre Mayfair is seeking a Showroom Host/Centre Support Assistant to welcome customers and ensure an outstanding journey. You will act as a brand ambassador for Porsche Retail Group, guiding visitors, answering questions, and supporting sales and aftersales teams to manage flow and maintain a pristine showroom.

The role requires a friendly, proactive approach, a full UK driving licence, and the ability to work on a rotating part-time shift, including Saturdays.

Qualifications

• UK work eligibility without sponsorship
• Full driving licence
• Background in hospitality, retail, reception or similar customer facing role

Responsibilities

• Welcome visitors and customers promptly and professionally
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
• Direct customers to the appropriate department or team member
• Manage incoming calls, forwarding them onto the right department
• Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
• Offer refreshments and ensure waiting areas are well stocked and clean
• Gather customer feedback and insights to improve the showroom experience and report concerns
• Support administrative tasks as required

Skills

Hospitality background

Customer service

Excellent communication

Driving licence

Team player

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Porsche Retail Group (PRG) have an excellent opportunity for a Showroom Host / Centre Support Assistant to work for one of the world’s most iconic brands and join Porsche Centre Mayfair.

As a Showroom Host / Centre Support Assistant you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.

Responsibilities

• Welcome visitors and customers promptly and professionally
• Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
• Direct customers to the appropriate department or team member
• Manage incoming calls, forwarding them onto the right department.
• Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
• Offering refreshments and ensuring the waiting areas are well stocked and clean
• Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
• Support administrative tasks as required

Minimum Qualifications

• Ability to work in the UK without Sponsorship
• Full Driving Licence
• Background in hospitality, retail, reception or similar customer facing role
• A friendly and approachable demeanour, with excellent communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Team orientated mindset

Desirable Qualifications

• Experience of working in a large franchised automotive dealership
• Good organisational skills and attention to detail
• Basic computer skills (Microsoft office, customer database systems)

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture

In return, we offer:

• Part time on a rotating shift pattern, centre open 8:30am to 6pm daily. Saturday working required.
• £13.85 per hour plus 10% monthly bonus
• 33 days annual leave including bank holidays, per year pro rata'd
• Option of a VW Group Vehicle at preferential leasing rates
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre

Porsche Mayfair is the only Porsche Studio Concept Centre in the UK. Nestled in a prime location right across from the stunning Green Park and surrounded by a variety of luxury retail brands and restaurants. We offer our amazing staff subsidised parking just a short walk away or Green Park tube is within a 2-minute walk.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.