Senior Shift Leader: Lead Shifts & Elevate Guest Experience

Hickory's Smokehouse; Wakefield; Hybrid; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Tip jar included

Free team meals

Birthday meal on us

Staff discount 25%+ (50% with loyalty)

Wellbeing support

Training & progression

Job summary

Hickory's Smokehouse in Wakefield is seeking a Senior Shift Leader to lead shifts, deliver outstanding guest experiences, and ensure strong operational execution. You will act as Manager on Duty when required, setting the standard on shift and guiding the team to success.

This fast-growing Southern-style group offers training, progression opportunities, and a culture that values work-life balance, including team meals and staff discounts.

Qualifications

• Experience leading shifts in hospitality or food service.
• Ability to coach and develop team members on shift.
• Strong communication and decision-making under pressure.
• Proven track record of delivering guest satisfaction and operational standards.

Responsibilities

• Lead front-of-house shifts, ensuring smooth service and guest satisfaction.
• Act as Manager on Duty when required and maintain people standards.
• Drive performance through coaching, setting standards and clear decisions.

Skills

Shift leadership

Guest experience

Communication

Coaching

Job description

Hickory's Smokehouse in Wakefield is seeking a Senior Shift Leader to lead shifts, deliver outstanding guest experiences, and ensure strong operational execution. You will act as Manager on Duty when required, setting the standard on shift and guiding the team to success.

This fast-growing Southern-style group offers training, progression opportunities, and a culture that values work-life balance, including team meals and staff discounts.