Floor Manager: Lead Shifts & Guest Experience

Surety Hospitality; Peterborough; On-site; GBP 14,000 - 22,000; Full time

Benefits offered by this job

Tip Jar included

Award-winning training

Free team food

Birthday meal on shift

Christmas Day off

Paid time off for life’s moments

Team discount

Wellbeing support

Road trips to the Southern States, etc

Fundraising activities

Refer a friend scheme

Job summary

Hickory's Smokehouse in the UK is hiring a Floor Manager to lead shifts, drive guest experience and oversee on‑duty operations. You will set the standard on shift, coach team members and ensure strong execution across service, quality and guest satisfaction.

We offer a competitive package of up to £16.51 per hour including Tip Jar, plus growth opportunities at a rapidly expanding Southern‑style Smokehouse group.

Qualifications

• Experience in hospitality management or supervisory role.
• Ability to lead shifts and drive guest satisfaction.
• Strong coaching and decision‑making skills.

Responsibilities

• Lead shifts and ensure high service standards.
• Oversee operational execution and guest experience.
• Coach and develop team members to improve performance.
• Act as Manager on Duty when required and uphold people standards.

Skills

Leadership

Guest experience

Communication

Team coaching

Job description

Hickory's Smokehouse in the UK is hiring a Floor Manager to lead shifts, drive guest experience and oversee on‑duty operations. You will set the standard on shift, coach team members and ensure strong execution across service, quality and guest satisfaction.

We offer a competitive package of up to £16.51 per hour including Tip Jar, plus growth opportunities at a rapidly expanding Southern‑style Smokehouse group.