Senior Shift Leader | Award-Winning Training & Growth

Surety Hospitality; Newcastle upon Tyne; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Tip Jar included

Free team food on shift

Birthday meal on us

Team discount up to 25%

Wellbeing support

Award-winning training

Christmas Day off

Refer a friend scheme up to £1000

Job summary

Hickory's Smokehouse in Newcastle upon Tyne is seeking a Senior Shift Leader to drive shifts, deliver exceptional guest experiences, and uphold strong operational standards. You will lead by example on the floor, mentor teammates, and ensure smooth service every day.

The role acts as Manager on Duty when required, supporting coaching, people standards, and restaurant results. This is a step up for an aspiring Assistant Manager or Team Leader joining a fast-growing Southern-style group.

Qualifications

• Senior Shift Leader with experience leading hospitality shifts.
• Strong communication and coaching abilities.
• Commitment to delivering high guest satisfaction.

Responsibilities

• Lead shifts and ensure exceptional guest experiences.
• Uphold operational standards and drive restaurant performance.
• Act as Manager on Duty when required and support team development.

Skills

Shift leadership

Team coaching

Guest service

Operations

Job description

Hickory's Smokehouse in Newcastle upon Tyne is seeking a Senior Shift Leader to drive shifts, deliver exceptional guest experiences, and uphold strong operational standards. You will lead by example on the floor, mentor teammates, and ensure smooth service every day.

The role acts as Manager on Duty when required, supporting coaching, people standards, and restaurant results. This is a step up for an aspiring Assistant Manager or Team Leader joining a fast-growing Southern-style group.