Floor Manager — Lead Shifts & Elevate Guest Experience

Surety Hospitality; Shrewsbury; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Tip Jar included

Free team food on shift

Birthday meal on us

Christmas Day off

Paid time off

Team discounts

Wellbeing support

Fundraising activities

Refer a friend scheme

Job summary

Hickory's Smokehouse is seeking a Floor Manager to lead shifts, deliver an exceptional guest experience, and ensure robust operational execution. The role involves setting the on‑shift standard, supporting team development and driving performance through effective communication, coaching, and decision‑making.

As the fastest growing Southern style Smokehouse group in the UK, Hickory’s offers a culture that embraces work‑life balance, comprehensive training, and progression opportunities within a

Responsibilities

• Lead shifts and manage floor operations to ensure smooth service.
• Drive guest experience by coaching team and maintaining high standards.
• Act as Manager on Duty when required and uphold people standards and restaurant results.

Job description

Hickory's Smokehouse is seeking a Floor Manager to lead shifts, deliver an exceptional guest experience, and ensure robust operational execution. The role involves setting the on‑shift standard, supporting team development and driving performance through effective communication, coaching, and decision‑making.

As the fastest growing Southern style Smokehouse group in the UK, Hickory’s offers a culture that embraces work‑life balance, comprehensive training, and progression opportunities within a