Floor Manager: Lead Shifts, Elevate Guest Experience

Surety Hospitality; Wilmslow; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Tip Jar

Free team food

Birthday meal

Christmas Day off

Paid time off

Team discount

Wellbeing support

Road trips

Enrichment opportunities

Fundraising activities

Refer a friend scheme

Job summary

Hickory's Smokehouse is seeking a Floor Manager to lead shifts, oversee guest experience, and ensure strong operational execution. The role includes acting as Manager on Duty when needed and mentoring the team to deliver outstanding service and results.

As part of the fastest growing Southern-style Smokehouse group in the UK, you’ll join a culture that values work‑life balance, training, and progression opportunities through our Hickory’s Training Academy.

Qualifications

• Floor management skills
• Guest experience focus
• Operational execution

Responsibilities

• Lead shifts and manage team performance on the floor.
• Act as Manager on Duty when required.
• Drive guest satisfaction and restaurant results through effective communication and coaching.

Job description

Hickory's Smokehouse is seeking a Floor Manager to lead shifts, oversee guest experience, and ensure strong operational execution. The role includes acting as Manager on Duty when needed and mentoring the team to deliver outstanding service and results.

As part of the fastest growing Southern-style Smokehouse group in the UK, you’ll join a culture that values work‑life balance, training, and progression opportunities through our Hickory’s Training Academy.