Senior Shift Leader

Surety Hospitality; Newcastle upon Tyne; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Tip Jar included

Free team food on shift

Birthday meal on us

Team discount up to 25%

Wellbeing support

Award-winning training

Christmas Day off

Refer a friend scheme up to £1000

Job summary

Hickory's Smokehouse in Newcastle upon Tyne is seeking a Senior Shift Leader to drive shifts, deliver exceptional guest experiences, and uphold strong operational standards. You will lead by example on the floor, mentor teammates, and ensure smooth service every day.

The role acts as Manager on Duty when required, supporting coaching, people standards, and restaurant results. This is a step up for an aspiring Assistant Manager or Team Leader joining a fast-growing Southern-style group.

Qualifications

• Senior Shift Leader with experience leading hospitality shifts.
• Strong communication and coaching abilities.
• Commitment to delivering high guest satisfaction.

Responsibilities

• Lead shifts and ensure exceptional guest experiences.
• Uphold operational standards and drive restaurant performance.
• Act as Manager on Duty when required and support team development.

Skills

Shift leadership

Team coaching

Guest service

Operations

Job description

Join us as a Senior Shift Leader and we can offer you a package of up to £16.51 per hour including Tip Jar!

Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - We are thrilled to have been recently crowned the ‘Best Pub Employer’ for 2025 at The Publican Awards!

A Senior Shift Leader supports the management team by leading shifts, delivering exceptional guest experience, and ensuring strong operational execution. This role focuses on setting the standard on shift, supporting team development, and driving performance through effective communication, coaching, and decision-making. The Senior Shift Leader at Hickory's Smokehouse acts as Manager on Duty when required and plays a key role in maintaining people standards, guest experience, and restaurant results.

If you are a passionate Assistant Manager or Team Leader who wants their next big step on the hospitality ladder, then we need to hear from you. As the fastest growing, Southern style Smokehouse group in the UK, Hickory’s is really going places – and we want to take you with us.

Why join Hickory's?

A package of up to £16.51 per hour including Tip Jar – that’s up to £3.00 per hour in tips!

£250k bespoke-built kitchen with USA-imported smokers

Award-winning training & clear progression opportunities

Free team food on shift & a birthday meal on us – Huge BBQ menu with endless possibilities!

Christmas Day off

Paid time off for life’s big moments (weddings, first day at school, moving into your first home & more

25% team discount across Hickory’s (Rising to 50% with loyal service)

24/7 wellbeing support & a culture that truly values work–life balance

Road trips to the Southern States, Europe & UK and stacks of enrichment opportunities

A chance to ‘give a bit back’ with fundraising activities for Cash For Kids

Up to £1000 for you – through the refer a friend scheme