Shift Leader

Hickorys Smokehouse; Milton Keynes; On-site; GBP 20,664,000 - 24,796,800; Full time

Benefits offered by this job

Competitive pay incl tips

Free team food

Birthday meal on shift

25% team discount

Wellbeing support

Road trips

Job summary

Hickory's Smokehouse in Milton Keynes is seeking a Shift Leader to support the management team, lead shifts, and ensure an outstanding guest experience. You will drive performance through effective communication, coaching and decisive leadership, while upholding people standards and restaurant results.

The role offers progression opportunities and a culture that values work-life balance, with a competitive pay package up to £16.21 per hour including tip Jar and a range of benefits such as free

Qualifications

• Must be legally eligible to work in the UK and at least 18 years old.

Responsibilities

• Lead shifts and support management to deliver exceptional guest experiences.
• Maintain strong operational execution and drive performance through coaching and decision-making.

Skills

Leadership

Guest service

Team communication

Job description

Join us as a Shift Leader and we can offer you a package of up to £16.21 per hour including Tip Jar!

Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - We are thrilled to have been recently crowned the ‘Best Pub Employer’ for 2025 at The Publican Awards!

The Shift Leader supports the management team by leading shifts, delivering exceptional guest experience, and ensuring strong operational execution. This role focuses on setting the standard on shift, supporting team development, and driving performance through effective communication, coaching, and decision-making. The Shift Leader plays a key role in maintaining people standards, guest experience, and restaurant results.

So, if you love guests, ooze personality & you’re eager to develop your art, you would definitely fit in with us. We can offer you real progression opportunities and a company culture that really cares and embraces work life balance. You’ll be rewarded with competitive pay & a host of benefits on offer. You work hard for us, and we will invest in you. Big time.

Why join Hickory's?

• A package of up to £16.21 per hour including Tip Jar - that’s up to £3.00 per hour in tips!
• £250k bespoke-built kitchen with USA-imported smokers
• Award-winning training & clear progression opportunities
• Free team food on shift & a birthday meal on us - Huge BBQ menu with endless possibilities!
• Christmas Day off
• Paid time off for life’s big moments (weddings, first day at school, moving into your first home & more
• 25% team discount across Hickory’s (Rising to 50% with loyal service)
• 24/7 wellbeing support & a culture that truly values work-life balance
• Road trips to the Southern States, Europe & UK and stacks of enrichment opportunities
• A chance to ‘give a bit back’ with fundraising activities for Cash For Kids
• Up to £1000 for you - through the refer a friend scheme

Please note: To be considered for this position you must have the legal right to work in the UK and be at least 18 years old.