Senior ServiceNow Technical Consultant with AI Workflows

Smartedge Solutions Ltd; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

Smartedge Solutions Ltd. seeks a Senior ServiceNow Technical Consultant to design and deliver ServiceNow engagements, translating client requirements into effective solutions.

You will lead workshops, guide integrations, and mentor junior consultants, applying AI-driven improvements to workflows and platforms. You will collaborate with customers and internal teams to ensure robust implementations, platform health, and long-term value, maintaining strong technical leadership and adherence to best

Qualifications

• Experience in ServiceNow Professional Services or technical consulting.
• Strong knowledge of ServiceNow platform capabilities and best practices.
• Ability to translate business requirements into technical specifications and designs.
• Experience leading customer workshops and defining future-state solutions.
• Practical understanding of integrating AI into workflows and processes.
• Ability to mentor junior consultants and ensure delivery quality.

Responsibilities

• Design and deliver ServiceNow solutions using platform best practices and domain expertise, ensuring consistent implementation and business value throughout the delivery life cycle.
• Translate business requirements into technical specifications, solution designs and user stories, ensuring alignment with customer objectives.
• Lead customer discussions and workshops to understand existing processes, identify improvement opportunities and define future-state solutions.
• Provide technical guidance on ServiceNow capabilities, platform health, configuration, integrations and workflow optimisation.
• Design and implement ServiceNow workflows, incorporating AI capabilities where appropriate to improve business processes and operational efficiency.
• Review and validate technical deliverables, including configurations, integrations, code quality, testing and technical documentation.
• Provide oversight and guidance on unit testing of solutions developed by partner or customer teams.
• Lead smaller projects and technical workstreams, ensuring effective execution and delivery of agreed outcomes.
• Guide and mentor Technical Consultants and Associate Technical Consultants, promoting technical quality and consistent delivery.
• Maintain knowledge of ServiceNow product advancements, certifications and emerging technologies, sharing relevant insights with colleagues and customers.
• Prepare and maintain technical documentation, including business requirements workbooks and solution design documents.
• Contribute to regular engagement status reports, providing visibility into utilisation, risks, progress and required actions.
• Work with product development teams to provide customer feedback and recommendations for product improvements.
• Independently leverage AI to optimise workflows, customise customer solutions and support strategic decision-making.
• Communicate AI system designs, platform use cases and ethical considerations clearly, encouraging responsible AI adoption across teams and customer engagements.

Skills

ServiceNow

Solution design

Customer workshops

AI integrations

Education

CSA (Certified System Administrator)

CAD (Certified Application Developer)

CIS (Certified Implementation Specialist)

Job description

Smartedge Solutions Ltd. seeks a Senior ServiceNow Technical Consultant to design and deliver ServiceNow engagements, translating client requirements into effective solutions.

You will lead workshops, guide integrations, and mentor junior consultants, applying AI-driven improvements to workflows and platforms. You will collaborate with customers and internal teams to ensure robust implementations, platform health, and long-term value, maintaining strong technical leadership and adherence to best