Senior ServiceNow Program Leader - AI-Driven Workflows

Vallum Associates; Southampton; On-site; GBP 85,000 - 120,000; Full time

Job summary

Vallum Associates seeks a senior ServiceNow Engagement Leader to drive complex projects from design to delivery in a client-facing role. You will lead multi-disciplinary teams, craft scalable ServiceNow architectures, and integrate AI-enhanced workflows to meet strategic objectives.

In this role, you will facilitate workshops, validate deliverables, and mentor managers to ensure high-quality customer value realization. On-site in Southampton, UK, with a focus on end-to-end delivery excellence.

Qualifications

• 8+ years in Professional Services / ServiceNow project management.
• Experience with ServiceNow platform, ITSM/ITOM/ITAM and platform workflows.
• Proven design of scalable ServiceNow workflows and integrations.
• Delivery leadership for large, complex engagements aligned to customer goals.

Responsibilities

• Lead large and complex engagements and delivery teams with technical guidance.
• Design scalable ServiceNow workflow solutions and architectures.
• Coordinate workshops, assess current processes and shape future-state solutions.
• Review and validate technical deliverables, including integrations and testing.
• Coach Engagement Managers and drive solution quality and customer value realization.

Skills

ServiceNow PM

ServiceNow Platform

ITSM ITOM ITAM

Solution Design

Integrations

Workshop Facilitation

AI in workflows

Technical leadership

Education

ServiceNow Certifications CSA CAD CIS

PMP Prince II certifications

Job description

Vallum Associates seeks a senior ServiceNow Engagement Leader to drive complex projects from design to delivery in a client-facing role. You will lead multi-disciplinary teams, craft scalable ServiceNow architectures, and integrate AI-enhanced workflows to meet strategic objectives.

In this role, you will facilitate workshops, validate deliverables, and mentor managers to ensure high-quality customer value realization. On-site in Southampton, UK, with a focus on end-to-end delivery excellence.