Senior ServiceNow Program Lead – AI-Driven Workflows

Vallum Associates; Cambridge; On-site; GBP 100,000 - 140,000; Full time

Job summary

Vallum Associates is seeking a seasoned Engagement Manager with 8+ years in Professional Services and ServiceNow project management. You will lead large engagements, guide teams, and design scalable ServiceNow workflows and architectures.

Expertise in ITSM/ITOM/ITAM and integrations is required, with PMI/Prince2 qualifications preferred. You will conduct workshops, shape future-state solutions, and apply AI-driven approaches to streamline processes, delivering high customer value and technical

Qualifications

• 8+ years of Professional Services / ServiceNow Projects management experience.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.

Responsibilities

• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.
• Lead large and complex engagements and delivery teams while providing technical leadership to customers.
• Design scalable ServiceNow workflow solutions and architectures aligned to long-term customer objectives.
• Guide workshops, assess current-state processes and define future-state technical solutions.
• Review and validate technical deliverables including configurations, integrations, testing and documentation.

Skills

ServiceNow PM

ITSM/ITOM/ITAM

Solution design

Platform workflows

Integrations

Delivery leadership

Workshop facilitation

AI in workflows

Job description

Vallum Associates is seeking a seasoned Engagement Manager with 8+ years in Professional Services and ServiceNow project management. You will lead large engagements, guide teams, and design scalable ServiceNow workflows and architectures.

Expertise in ITSM/ITOM/ITAM and integrations is required, with PMI/Prince2 qualifications preferred. You will conduct workshops, shape future-state solutions, and apply AI-driven approaches to streamline processes, delivering high customer value and technical