Senior ServiceNow Product Manager – Industry Solutions

Atos SE; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Pension Scheme – contributions matched up to 10%

Diversity and inclusion initiatives

Care leaver-friendly employer

Job summary

Atos SE is looking for a skilled Product Manager in Glasgow to lead the ServiceNow Product Management team. The role emphasizes developing industry-specific solutions on the ServiceNow platform while enhancing customer experience and operational efficiency.

The successful candidate will define product strategy, support sales efforts, and collaborate closely with various teams to deliver high-quality outcomes. Ideal applicants will have strong experience in CRM platforms and a deep understanding of customer workflows.

Qualifications

• Extensive experience with ServiceNow platform and Customer Workflows.
• Strong understanding of the customer lifecycle and revenue processes.
• Experience in developing solution blueprints and business cases.

Responsibilities

• Define product strategy and solutions for Customer Workflows.
• Develop solution blueprints and reusable assets.
• Support sales with demos and business cases.
• Ensure delivery standards align with business outcomes.

Skills

ServiceNow platform

Customer Workflows (CPQ, CSM, FSM)

CRM platforms (e.g., Salesforce, Dynamics 365)

Solution design

Commercial mindset

Stakeholder communication

Enterprise transformation programs

Job description

Atos SE is looking for a skilled Product Manager in Glasgow to lead the ServiceNow Product Management team. The role emphasizes developing industry-specific solutions on the ServiceNow platform while enhancing customer experience and operational efficiency.

The successful candidate will define product strategy, support sales efforts, and collaborate closely with various teams to deliver high-quality outcomes. Ideal applicants will have strong experience in CRM platforms and a deep understanding of customer workflows.