Product Manager

Atos SE; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Pension Scheme – contributions matched up to 10%

Diversity and inclusion initiatives

Care leaver-friendly employer

Job summary

Atos SE is looking for a skilled Product Manager in Glasgow to lead the ServiceNow Product Management team. The role emphasizes developing industry-specific solutions on the ServiceNow platform while enhancing customer experience and operational efficiency.

The successful candidate will define product strategy, support sales efforts, and collaborate closely with various teams to deliver high-quality outcomes. Ideal applicants will have strong experience in CRM platforms and a deep understanding of customer workflows.

Qualifications

• Extensive experience with ServiceNow platform and Customer Workflows.
• Strong understanding of the customer lifecycle and revenue processes.
• Experience in developing solution blueprints and business cases.

Responsibilities

• Define product strategy and solutions for Customer Workflows.
• Develop solution blueprints and reusable assets.
• Support sales with demos and business cases.
• Ensure delivery standards align with business outcomes.

Skills

ServiceNow platform

Customer Workflows (CPQ, CSM, FSM)

CRM platforms (e.g., Salesforce, Dynamics 365)

Solution design

Commercial mindset

Stakeholder communication

Enterprise transformation programs

Job description

Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

About the role

The Product Manager is a senior role within the ServiceNow Product Management team, focused on developing and driving end-to-end industry solutions on the ServiceNow platform, with emphasis on Customer Workflows (CPQ, CSM, FSM).

The role combines platform expertise with CRM knowledge to build industry-specific solutions, value frameworks, and go-to-market assets. It supports improvements in customer experience, revenue, and operational efficiency, while acting as a key partner to Sales, Delivery, and Portfolio/CTO teams.

Responsibilities

• Define product strategy and industry solutions for Customer Workflows
• Develop solution blueprints, accelerators, and reusable assets
• Support sales with demos, business cases, and value propositions
• Create sales materials (playbooks, pitch decks, RFP assets)
• Ensure delivery standards and alignment with business outcomes
• Collaborate with Sales, GTM, Delivery, and CTO teams
• Contribute to thought leadership and industry positioning
• Maintain and improve solution assets based on feedback and trends

Skill Requirements

• Experience with ServiceNow platform, Customer Workflows (CPQ, CSM, FSM)
• Knowledge of other CRM platforms (e.g., Salesforce, Dynamics 365, SAP CX)
• Understanding of customer lifecycle, revenue processes, and service operations
• Experience in solution design, workflow development, and value-based selling
• Ability to create business cases and translate client needs into solutions
• Experience developing frameworks, accelerators, and implementation approaches
• Strong commercial and consulting mindset
• Ability to communicate and influence stakeholders at different levels
• Experience working on enterprise transformation programs
• Industry exposure (e.g., Financial Services, Telecom, Healthcare, Manufacturing, Public Sector, Energy)
• Pension Scheme – contributions matched up to 10%

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs.

We are also a care leaver‑friendly employer.