Senior ServiceNow Architect - Enterprise Solutions

Sopra Steria; United Kingdom; Hybrid; GBP 84,000 - 104,000; Full time

Benefits offered by this job

Bonus

Car allowance (£6,600)

Pension and flexible benefits

Job summary

Sopra Steria is seeking an experienced ServiceNow Senior Solutions Architect to join our ServiceNow Practice and help shape its evolution and growth across the UK.

You will lead architecture and design for enterprise ServiceNow solutions, translate business requirements into scalable designs, and collaborate with ServiceNow experts to drive best practice and platform sustainability. This role offers opportunity for broader career progression and flexible UK-wide deployment.

Qualifications

• Significant experience designing enterprise ServiceNow solutions in complex enterprise or multi-client environments.
• Experience working as a ServiceNow Architect, Technical Architect, Principal Consultant or Lead Consultant with solution design responsibilities.
• Strong understanding of ServiceNow platform architecture and solution design principles.
• Experience across core ServiceNow product areas (ITSM, ITOM, CSM, HRSD) with cross‑module design ability.
• Experience designing enterprise integrations using APIs and IntegrationHub.
• Knowledge of platform capabilities, extensibility and development best practice.
• Ability to establish architectural standards, governance and technical roadmaps.
• Experience translating business requirements into enterprise solution designs.
• ServiceNow CTA certification or progression with leadership in enterprise-scale designs.
• CSA or equivalent practical experience.
• ITIL v4 Foundation or higher.
• Hold or be eligible to obtain UK Security Clearance (SC)

Responsibilities

• Lead the architecture and design of enterprise ServiceNow solutions across the full project lifecycle.
• Translate business requirements into scalable, secure and supportable solution designs.
• Produce high-quality solution architectures aligned to ServiceNow best practice.
• Design solutions that balance business needs, technical quality and long-term platform sustainability.
• Provide architectural guidance to project teams throughout delivery.
• Collaborate with Platform Owners, Technical Consultants and Developers to ensure solutions align with architectural standards.
• Support technical decision-making, design reviews and governance activities.
• Promote engineering best practice across the ServiceNow Practice.
• Design enterprise integration solutions using IntegrationHub, APIs and standard integration patterns.
• Support architecture for integrations with cloud and on-premise applications.
• Ensure solutions are scalable, resilient and secure.
• Contribute to architectural standards, governance frameworks and technical roadmaps.
• Promote reuse, standardisation and maintainable solution design.
• Ensure solutions align with ServiceNow platform strategy and industry best practice.
• Build trusted relationships with technical and business stakeholders.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.
• Support pre-sales activities, technical workshops and solution discussions where required.

Skills

Enterprise ServiceNow design

Solution architecture

Technical leadership

Stakeholder engagement

Pre-sales support

Security and compliance

Education

ITIL v4 Foundation

CSA certification

CTA certification

CIS certification

Tools

IntegrationHub

APIs

MID Servers

Service Mapping

Job description

Sopra Steria is seeking an experienced ServiceNow Senior Solutions Architect to join our ServiceNow Practice and help shape its evolution and growth across the UK.

You will lead architecture and design for enterprise ServiceNow solutions, translate business requirements into scalable designs, and collaborate with ServiceNow experts to drive best practice and platform sustainability. This role offers opportunity for broader career progression and flexible UK-wide deployment.