Senior ServiceNow Business Analyst - Hybrid (ITSM/ITOM)

N Consulting Limited; Glasgow; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

N Consulting Limited is seeking a Senior ServiceNow Business Analyst based in Glasgow, UK. The ideal candidate will have extensive experience in gathering business requirements and translating them into effective ServiceNow solutions while collaborating closely with stakeholders and technical teams.

Key qualifications include over 7 years of Business Analyst experience and significant hands-on work with ServiceNow modules. This position offers a hybrid working model with a focus on Agile methodologies and process improvement.

Qualifications

• 7+ years of experience as a Business Analyst.
• 4+ years in ServiceNow platform projects.
• Experience in enterprise/global environments preferred.

Responsibilities

• Gather business requirements and translate them into ServiceNow solutions.
• Work closely with stakeholders, developers, and technical teams.
• Support end-to-end implementation of ServiceNow solutions.

Skills

Business Analyst in ServiceNow projects

ServiceNow modules (ITSM, ITOM, HRSD, CMDB, Service Catalog)

Agile/Scrum methodologies

Stakeholder management and communication

Process maps and functional documentation

Requirements gathering

Analytical and problem-solving skills

Education

Bachelor’s degree in Computer Science, IT, or Business Administration

Job description

N Consulting Limited is seeking a Senior ServiceNow Business Analyst based in Glasgow, UK. The ideal candidate will have extensive experience in gathering business requirements and translating them into effective ServiceNow solutions while collaborating closely with stakeholders and technical teams.

Key qualifications include over 7 years of Business Analyst experience and significant hands-on work with ServiceNow modules. This position offers a hybrid working model with a focus on Agile methodologies and process improvement.