Senior ServiceNow HAM BA - Hybrid, Up to £85k

ScaleOps Search Ltd; Greater London; Hybrid; GBP 77,000 - 94,000; Full time

Benefits offered by this job

UK Hybrid Working

Enterprise-scale projects

Job summary

ScaleOps Search Ltd is seeking a Senior ServiceNow Business Analyst with strong HAM experience to lead requirements, engage senior stakeholders and translate business needs into effective ServiceNow solutions.

You'll own requirements workshops, map asset lifecycles from procurement to disposal, and collaborate with architects, developers and QA to deliver HAM/HAM Pro capabilities within major banking Transformation programmes.

Qualifications

• Significant experience as a Business Analyst on ServiceNow implementation projects.
• Strong hands-on BA experience delivering HAM solutions.
• Understanding of hardware asset lifecycle management and related processes.

Responsibilities

• Lead requirements-gathering workshops focused on ServiceNow HAM implementations.
• Translate business requirements into detailed user stories, acceptance criteria and functional specs.
• Support deployment, go-live readiness and post-implementation improvements.
• Collaborate with solution architects, developers and delivery teams to ensure solutions meet business needs.

Skills

ServiceNow HAM

Business Analysis

Stakeholder management

UAT

Data migration

Tools

HAM Pro

CMDB

ITSM

ServiceNow

Job description

ScaleOps Search Ltd is seeking a Senior ServiceNow Business Analyst with strong HAM experience to lead requirements, engage senior stakeholders and translate business needs into effective ServiceNow solutions.

You'll own requirements workshops, map asset lifecycles from procurement to disposal, and collaborate with architects, developers and QA to deliver HAM/HAM Pro capabilities within major banking Transformation programmes.